I am seeking advice

[curr3n_c1000]

I am in need of some honest advice from gentlemen, service providers and agency owners.



A client declined to continue with an appointment and decided to leave. I met with the client immediately after he left and he told me there was no chemistry. He voluntarily left all the money and told the lady “it was ok”. When I met with him, I requested what I could do to make this better. We decided that he would be happy with 150 being refunded which I did immediately.



He left and then informed me later that evening that the lady stole $400 from him. He told me he left all his belongings in the bedroom when he went for his shower.



It should be noted that the lady is fired and she is not responding to me.



Today we spoke again (Client and myself) and he stated more than once that he fully expects me to reimburse him his full 500. He stated things like I am supposed to make sure he is safe during the appointment.



I want to state that I am heart broken that this has happen and I understand where he is coming from however expecting me to refund his money feels a little displaced.



I understand this is unacceptable and disgusting but I a, struggling to see how I am financially responsible for someone else stealing.



Many of you know that I have been in this industry for a long time and customer service is very important to me however I am failing to understand why it is my fault that a client choose to leave his wallet while going into the shower.



The client is stating that my reputation is on the line and this is completely and totally my fault. I really don’t know what to do......


Always and
4everkasey

LOL Are you fucking serious???? Tell him to suck your ass.

Any grievance should have been brought and handled the moment you first approached him.

If you were my employee, I'd fire you. Doesn't sound like he's a big money client, so why stress about him?

 

[Plxto]

My stress level comes from a place of being put in a no-win situation. I make every attempt to provide amazing customer service levels for both the wonderful ladies I represent and the gentlemen I am lucky enough to arrange dates for. I find I am caught a place where both have failed
Every client is important to me....

 

[Plxto]

You can only do what you have control of given the situation of not knowing absolutely who is being honest and lying. You did the right thing in letting the lady go and not paying the client. The move on installing lockers to reduce this happening as mush as possible is being proactive on your part. Bravo! I can see lockers being installed at other agencies in the future.

I will be reimbursing the client but i can promise you that this will be the last time

 

[wazup]

He's lying mainly because nowadays even wealthy people rarely carry cash, especially not 400 cash. He would have known right away if the money was missing as he would have checked his wallet immediately after the appointment, probably while he was still in the room?

Did he pay before the appointment?

 

[curr3n_c1000]

I will be reimbursing the client but i can promise you that this will be the last time

I lost $5,000 at one of your sessions. I want my money back now!!!

 

[curr3n_c1000]

Offer him a discount on his next 2 sessions.

If you give him the money He won't be back. Why would he?

 

[Plxto]

He's lying mainly because nowadays even wealthy people rarely carry cash, especially not 400 cash. He would have known right away if the money was missing as he would have checked his wallet immediately after the appointment, probably while he was still in the room?

Did he pay before the appointment?

Yes. I ask all the ladies to make sure the donation is given at the start of the appointment

 

[Plxto]

Offer him a discount on his next 2 sessions.

If you give him the money He won't be back. Why would he?

I understand your point. I see no way out that ends positively

 

[curr3n_c1000]

I understand your point. I see no way out that ends positively

One last question. Everyone gets bad reviews, angry customers, negative feedback. Why are you so hung up on this specific customer's situation?

 

[jcpro]

I understand your point. I see no way out that ends positively

Why not? This is a great opportunity. "Refund" the money to the client- it's peanuts anyway- and announce that you will not tolerate this kind of behavior, that you run a quality, honest and square shop. That will go a lot farther with all the lurkers here than all the self doubt and all the hand wringing over few bucks because as soon as you fired her, you had nowhere else to go. Oh, yeah. I still don't get why the clients don't keep their clothes with them in the bathroom while showering- it's such a no brainer. Dudes! You're leaving your valuables with someone you've never met, probably will not see ever again, an individual without a name in a situation that offers no recourse of any kind.

 

[squiffynimrod]

I see no way out that ends positively

Rock......Plxto.......hardplace.

You are right, there is no positive ending.
The client f'd up by A) Bringing extra cash and B) Not ensuring its' safety. And you're responsible for that?
I commend you for trying to make this right.
The client should bear the responsibility.

 

[Plxto]

One last question. Everyone gets bad reviews, angry customers, negative feedback. Why are you so hung up on this specific customer's situation?

Providing the best experiences possible is important always

 

[kherg007]

I think its so admirable you reached out like this.

 

[simcity]

By giving him back the $150 was more than enough. You did more than you had to in order to keep the customer happy. Willing to report her to the police etc. He didn't want to take this course of action for whatever reasons, I get that.
But to later say that he is out 400 more. I"m not buying it, even if I could buy into that being true, its not your responsibility.

 

[thumper18474]

This is the Agencies equivalent of the Kobayashi Maru.
Kasey...as you said you can't win
How you deal with it will speak volumes about your character,
Make your decision ..whatever it is and move forward
Some will agree
Some won't.. you can't control it.
Your a classy lady you'll survive this
Kudos on the lockers too.

 

[Bmin7b5]

I have some questions

1 - What is the history of the client with your agency? (how many sessions has he booked over what period of time)
2 - What is the history of the provider? (how many sessions over what period of time and if she gets repeat clients)
3 - Is the provider really your employee? (do you issue a T4 to her or have you entered into a contract with her)

If the agency and the provider entered into a contract then either of you can fire the other. In my view this means you are not responsible for what the provider does. This is similar to a head hunter in the business world.

I think the client could easily go to the cops. He could claim that of course he does not engage in any sexual activity with the provider as he has a fetish where he likes to be humiliated by a sexy woman while he is naked. Come up with any kind of scenario you like that does not include sex.

The issue with the session ending after 20 minutes due to lack of chemistry was settled. Both parties agreed to it, so you can't go back to it.

The issue with the missing $400 could be dealt with by offering the client half. He can't prove anything and you only have his word that the money went missing. Surely, he can understand that and understand your position. It would be more than generous to offer $200.

 

[lessjamie7]

there is no absolute proof of anything.

I am puzzled?

The client thus far has done nothing to discredit you publicly, has he?

This had no implications for you publicly until you started this thread.

You fired a woman with according to you " no absolute proof of anything " why would you do that?

Her not wanting to talk to you is not an admission of her guilt, you provide zero details regarding her response to being accused, why not?

It's also really unfortunate to see that in many of the responses here the lady in question is automaticaly guilty, why is that? Is it because she is a prostitute? part of the sex industry and theiving it is to be expected of such people? and her guilt is automatic and not to be questioned? Are you not part of the same industry? does this not mean that your credibility is no better than hers? Why didn't you support her?

In light of these questions are there details that might explain that? and if so then why werent those details provided up front so we could be better informed considering you are asking the community for advice?

You hand a client $150 cash and right in front of you he put it where? In his apparently empty wallet? You don't bring that up later when he calls looking for more money?

LJ

 

[Plxto]

I have some questions

1 - What is the history of the client with your agency? (how many sessions has he booked over what period of time)
2 - What is the history of the provider? (how many sessions over what period of time and if she gets repeat clients)
3 - Is the provider really your employee? (do you issue a T4 to her or have you entered into a contract with her)

If the agency and the provider entered into a contract then either of you can fire the other. In my view this means you are not responsible for what the provider does. This is similar to a head hunter in the business world.

I think the client could easily go to the cops. He could claim that of course he does not engage in any sexual activity with the provider as he has a fetish where he likes to be humiliated by a sexy woman while he is naked. Come up with any kind of scenario you like that does not include sex.

The issue with the session ending after 20 minutes due to lack of chemistry was settled. Both parties agreed to it, so you can't go back to it.

The issue with the missing $400 could be dealt with by offering the client half. He can't prove anything and you only have his word that the money went missing. Surely, he can understand that and understand your position. It would be more than generous to offer $200.

-The client has booked a few times over the past year
-The lady is new and had only worked a few days
-None of the ladies are “employed” by plx, I actually believe I work for them which is why I only take 80 a call

When the client informed me of the alleged theft, I immediately offered 200 and a discount off the next session but was met with he wants it all or nothing with lots of “this is completely my fault”
The clients reluctance to attempt to find a middle ground was the reason I was seeking advice.
I explained to him that I felt I was in an impossible situation because there was no proof of any kind and when I handed him back the agreed upon 150, he put it in his wallet (in front of me) and then later said 400 more was missing.
I fired the lady because who I represent is a reflection on me (All the ladies of PLX actually) and because of the complete lack of proof, I feel it is a chance I don’t want to take
I offered a refund to the client because IF there was a theft, I do feel (whether correct or not) that it is my responsibility to make it right however I have also barred him because him not noticing 400 missing from his wallet when he put the 150 away feels unlikely
I completely understand the client not wanting to contact the police. I would never assume I know the best course of action for anyone considering I do not know their personal circumstances

If the client would have been willing to work towards a mutually agreeable conclusion, I would have never posted this. It is his all or nothing stance that has me in this position.

as a additional note, I do not feel like firing her or offering a partial refund is taking any side or standing with anyone. I took these steps as a precaution to protect my family and to attempt to find resolution to a customer complaint

 

[Plxto]

I am puzzled?

The client thus far has done nothing to discredit you publicly, has he?

This had no implications for you publicly until you started this thread.

You fired a woman with according to you " no absolute proof of anything " why would you do that?

Her not wanting to talk to you is not an admission of her guilt, you provide zero details regarding her response to being accused, why not?

It's also really unfortunate to see that in many of the responses here the lady in question is automaticaly guilty, why is that? Is it because she is a prostitute? part of the sex industry and theiving it is to be expected of such people? and her guilt is automatic and not to be questioned? Are you not part of the same industry? does this not mean that your credibility is no better than hers? Why didn't you support her?

In light of these questions are there details that might explain that? and if so then why werent those details provided up front so we could be better informed considering you are asking the community for advice?

You hand a client $150 cash and right in front of you he put it where? In his apparently empty wallet? You don't bring that up later when he calls looking for more money?

LJ

My concern is very far from being discredited and played no part in posting this. I am not concerned about it in any way. If he choose to write a review, that would be his personal choice but again played no part in posting this. I honestly wanted advice.
My initial post included what I believed To be all the important facts, But of course not every single word, detail, fact was said because that would have taken up much more space. I would agree with you about it being unfortunate that her guilt is assumed. I did not jump to conclusions when she did not reply because many ladies have a “work” phone that they hide and turn off when they are home. I am completely and totally part of the same industry and I will even go beyond that and state clearly that I have been in this industry much much much longer than most. My credibility speaks volumes as a safe, honest, reliable, etc person. There are many amazing women in this industry and even if she did steal, how does that reflect on me? If I work with someone who does drugs, or take medication, does that mean I must do the same?
My stance is one of acknowledging that somewhere between her story and his, there is a truth I will never know. I took the decision to Remove her for the site without naming her, refund his money and ban him from my agency Without naming him as a way of making it clear that I am not interested in participating in this game and that it is a very very unfortunate that all of us lost in this
As for the empty wallet...as I stated, I also found it odd that when he put the 150 into his wallet, he didn’t notice the additional 400 missing. He had no reply other than to demand it happened and that this was completely and totally my fault
I also acknowledge that assuming the money was in his wallet is not necessarily the truth either. He never denied or acknowledged that the “stolen” money was in his wallet
I was not at the incall, I was not with theM, when this happened, and I have no way of knowing what really happened
All of us can assume many different scenarios and I feel that assumptions do nothing to solve this problem

 

[Jenesis]

I told him that I would supply the police her information, he said he would not

Then that is on him.

This is between the girl and him at this point. You are not legally responsible and would not be charged with anything because you are legally responsible.

We all have to choose from our options. His may suck since it is either call the cops or leave it alone but those are his choice. I understand it sucks and he can be charged as well but those are his legal options

The girl contracts you, not the other way around. You are really her employee. So you didn’t actually fire her. You quit. You are not responsible for her. You represented her. There is a big difference. A sport agent is not responsible for his client when he goes off the rails. Same thing.

Sometimes there will never be a good solution for everyone involved. Sounds like this is the case here. You know you tried and that is all that you can do. If he didn’t accept your offer, again that is on him.

I personally would not loose anymore sleep over this.

Sure, lets give the cheating husband all his money back because he said it was stolen...and let's make that our policy, anytime someone says he had money stolen, lets give him back all the money he said was stolen...what could possibly go wrong.

What is with you and this cheating men BS? Ever since the legalize thread you have been judging all men as cheaters. How do you know this guy is even married? I’m open to having missed that in the thread but seriously, not all clients are cheating husbands. Lay off it already. LOL