But did he cancel??? Since we didn’t confirm a time, only a date and location - was it fully booked??? Just things that make me think…..A clearly communicated cancellation policy, whether written or provided upfront, would have addressed this. Nevertheless, the payment accounts for your time, and given the elapsed duration, I suggest you retain it!
I get what you are saying and being a business owner in the mainstream word, this is usually standard practice for smart business so I would most certainly apply it here but he is not that good of a client. He is not that frequent.I misread Jen's post and this would have been their first dinner date but she had seen him before and he was a good guy. Why all of a sudden would he go rogue when his broken foot isn't in question? I wouldn't say return the deposit but for a good client who makes for a decent session, I think to be willing to postpone for a later date isn't unreasonable. I do it often in my own business with repeat clientele. I would never lose $10,000 throughout the year to pocket $500.00 today but that is just me.
It would be different if was a client that I have been seeing for years on a monthly basis or something but this as been less then handful of dates.