Getting ripped off by extreme fitness
- Thread starter Hybridel
- Start date
I realize that you now live in Alberta. IMHO you might be able to get some of your money back by taking Extreme fitness to small claims court. IMHO the manager admitted that you cancelled. Maybe you can hire a paralegal or something to represent you in small claims court?Hybridel said:
I know exactly what you're going through. I used to be a member of a Toronto Bally's fitness location. Once I heard this location was being taken over by Extreme I immediately cancelled my membership. Simply put I heard such bad horror stories from friends of mine who were Extreme members that I refused to give Extreme my continued business.
I just learned today ( after talking to a manager ) that they are charging me for PT sessions. He wouldn't get into details, since I had to talk to the training manager ( who of course wasn't available )
My contract consisted of a 1 year membership... and 15 PT sessions.
the gym was $76/month
and PT was $106.74/session
I paid for 3 sessions up front, as I wanted both my membership and PT sessions to be paid at the same time.
For whatever reason unknown to me, they are still charging me for PT sessions AFTER my membership was canceled. The original slip I got when I canceled showed that there was nothing outstanding.
I'm going to try calling this training manager again, and if he can't resolve this issue over the phone.. then I'm flying back to Ontario on my days off.. and I won't leave until I get a copy of that cancellation letter
My contract consisted of a 1 year membership... and 15 PT sessions.
the gym was $76/month
and PT was $106.74/session
I paid for 3 sessions up front, as I wanted both my membership and PT sessions to be paid at the same time.
For whatever reason unknown to me, they are still charging me for PT sessions AFTER my membership was canceled. The original slip I got when I canceled showed that there was nothing outstanding.
I'm going to try calling this training manager again, and if he can't resolve this issue over the phone.. then I'm flying back to Ontario on my days off.. and I won't leave until I get a copy of that cancellation letter
Thats total bullshit!! I bet they never told you about these "private training" sessions, correct??Hybridel said:
This is a scam, its their way of getting to charge you more on top of your regular 1-year membership.
Take them to SC court, a judge will award you your refund in 5 minutes
This won't matter to the OP, but maybe to others. I've joined Fitness 365 on Ronson a couple of times over the last 3 years. Paid cash. when my time is up, it's up. That's it. No calls. No credit charges. I'll join again in November for cash. These are the type of gyms to supoort. Are there any others like this in Toronto?
IMHO, they're just trying to jerk you around. What authority could the training manager actually haveHybridel said:
? I would call Extreme head office if I was in your position. I think Extreme head office is based out of Thornhill.If you google Extreme fitness then the head office number might be on one of the links. Look for links that are dealing with disgruntled customers!
Get a hold of PETER SILVERMAN at CITY TV He has a show SILVERMAN HELPS
Im sure he could assist you.He LOVES stuff like this.!!
Im sure he could assist you.He LOVES stuff like this.!!
Other Wanderer said:
I agree with you. The only problem with paying cash upfront is that if the club goes out of business after for example only 3 months then you are out all that cash with no recourse.
I think the monthly fees at Extreme are $96 + GST=approx $101 x 12 months=$1212.
Question: Did you get the 15 PT sessions? IIRC when I belonged to a gym and purchased some training sessions I got the sessions up front, but was able to spread the payments over a number of months. If that's what's happened in your case then that would be why you're still getting dinged for payments even after your membership was canceled.Hybridel said:
Fitness Connection on Donmills/Eglinton does this, I told them I wanted to pay for the year up front with cash, and they allowed it.larry said:
The headoffice for extreme IS Thornhill (the location that is ripping me off)
After a week or so of calling every day, I've given up... the training manager is nowhere to be found, I just keep getting pawned off from one person to another then to voicemail.
A friend of mine who is in law school is going in tomorrow on my behalf, and if that doesn't work then I'll be flying back to Ontario on my days off and contacting a lawyer.
Reporting your card stolen will not do anything more then a registered letter to the Extreme plus you have to go through the hassle of updating any pre-authorized debits with the new number.Hybridel said:
Type up a letter that clearly states you want to cancel immediately and I would also reference in the letter that this is your second request. Then send it registered and print off the confirmation once it is received.
This is something that has been going on in the fitness industry for years, it's nothing new. When you sign up it pays to read the fine print! Know where you stand before putting pen to paper. Know what they can charge for and what methods of payment are open to you, can you pay in advance without use of a credit card? The biggest issue is the one you are facing, when you cancel your membership, what steps you need to take, what sort of charges are there when canceling membership and the paper trail you need to prove you canceled said membership.
I went through this years ago, but I was fortunate I knew my rights and always paid in advance with cash and never left a credit card account number with them.
I went through this years ago, but I was fortunate I knew my rights and always paid in advance with cash and never left a credit card account number with them.
