I had an appointment with a first-time client today. When he arrived we chatted for a bit -actually I tried to initiate conversation numerous times while he only replied with one-word answers. Deciding this was going nowhere, I decided to move on to the "main event". I asked that we take care of "business" first. He hesitated, then told me he only had 60% of my rate, asking if he could stay and would bring the difference next time. I said no, but smiled and told him it was okay and we could reschedule for another time. He persisted at length, to the point where I had to be quite firm letting him know that it wasn't cool, he could have said something during our telephone conversation while he was getting directions about 15 minutes earlier, etc... I was a little nervous during this exchange and remained calm, but direct. I've managed to stay safe so far, but you never know how someone is going to react to being told "no" in this situation.
Normally I never take care of business until I am saying "good-bye" to a client. This is the first time I have ever made a point to address it at the beginning of an appointment. So, on the one hand I feel my instincts were on point today, and obviously for good reason. But on the other hand, I am curious how other SP's handle this sort of thing; and I wouldn't mind some feedback from hobbiests as well. Did I handle this right?
Thanks for any & all input.
Normally I never take care of business until I am saying "good-bye" to a client. This is the first time I have ever made a point to address it at the beginning of an appointment. So, on the one hand I feel my instincts were on point today, and obviously for good reason. But on the other hand, I am curious how other SP's handle this sort of thing; and I wouldn't mind some feedback from hobbiests as well. Did I handle this right?
Thanks for any & all input.

