Computer help
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It could be as simple as your mouse needing to be replaced. I had the same issue and the new mouse solved the problem, but not before I thought I had a virus, doing multiple scans and using the Norton power eraser and Microsoft's malicious software removal tool.
After several reboots it is working, so I can talk to you now
Getting my original request typed in took half hour
I have a touch sensor pad that does not work so I use the mouse in the middle of the type board (I use a laptop) so I cannot unplug it. I will buy a USB mouse if malware fails. Buying and installing a new keyboard seems too expensive
Problem is recurring so next time I try safe mode
I am unsure if I can use Malwarebytes while Norton is on, so I sent this question to Malwarebytes.
I ran the free version of ccleaner
You can right click on task bar and open task manager and remove suspicious software but I am unsure of what to remove
Getting my original request typed in took half hour
I have a touch sensor pad that does not work so I use the mouse in the middle of the type board (I use a laptop) so I cannot unplug it. I will buy a USB mouse if malware fails. Buying and installing a new keyboard seems too expensive
Problem is recurring so next time I try safe mode
I am unsure if I can use Malwarebytes while Norton is on, so I sent this question to Malwarebytes.
I ran the free version of ccleaner
You can right click on task bar and open task manager and remove suspicious software but I am unsure of what to remove
The laptop mouse can malfunction, maybe the drivers need to be updated or reset.
Yes, you can plug a corded or cordless mouse into a laptop.
Norton should have Malware scans incorporated into their scans, but you can try Norton power eraser, which is a boot scan.
If all else fails, throw your laptop against the nearest brickwall and buy a new one.
Yes, you can plug a corded or cordless mouse into a laptop.
Norton should have Malware scans incorporated into their scans, but you can try Norton power eraser, which is a boot scan.
If all else fails, throw your laptop against the nearest brickwall and buy a new one.
The laptop mouse can malfunction, maybe the drivers need to be updated or reset.
I though drivers updated themselves
I was told Norton is best for corporate use and not the greatest for home computers
I will youtube powereraser as I never heard of it
thx
I use both Norton and Malwarebyte.
My computer has been invaded twice by ransom demanding virus / malware. Both times, Norton did fuck all to stop / catch / cope with / erase.
Malwarebyte did not stop it, but it did isolate and delete the malware.
As to the wandering mouse, sounds like your mouse is shot. Go in Control panel, click on mouse, one of the tabs will say if your mouse is running correctly. I don't know if you can shut off your mouse.
My computer has been invaded twice by ransom demanding virus / malware. Both times, Norton did fuck all to stop / catch / cope with / erase.
Malwarebyte did not stop it, but it did isolate and delete the malware.
As to the wandering mouse, sounds like your mouse is shot. Go in Control panel, click on mouse, one of the tabs will say if your mouse is running correctly. I don't know if you can shut off your mouse.
Power eraser is a Norton tool, available with most Norton products. Just look on their website. I use Norton on my home computers and have no issue with it, not like they used to have.
Drivers should update, but maybe yours have been corrupted in some way or the pad is suffering from over-use whilst grasping your joystick in your free hand.
Drivers should update, but maybe yours have been corrupted in some way or the pad is suffering from over-use whilst grasping your joystick in your free hand.
Device status - This device is working properly.
But it is working properly now. It still could be a mouse malfunction when the mouse is not working and when it is not working I cannot check if the mouse if functioning properly
So, you bought Malware ? or is there a free version ? do you use it while Norton is on or do you have to shut Norton off ?
My bet is the mouse is fucked as some other keys are fucked and my keyboard is old so I will buy a USB mouse before I buy Malwarebyte or maybe buy a new computer
THX
Long time ago (over 10 years) I used to have a Toshiba satellite laptop with that little dot thing in the middle of the keyboard.
I had that same problem, mouse slowly moving towards a corner of the screen.
I tried a whole bunch of stuff but ultimately I did a fresh install to solve the problem.
I had that same problem, mouse slowly moving towards a corner of the screen.
I tried a whole bunch of stuff but ultimately I did a fresh install to solve the problem.
That could be it as my mouse does what yours did
How do you do a fresh install ? Do you mean fresh install of driver?
my laptop is a HP
I had an HP laptop. The onboard mouse was kind of wonky so I simply plugged in a manual USB mouse. (I also like the feel of a real mouse.)
I had this problem with a Toshiba satellite laptop years ago. BTW that Toshiba laptop is now 8 years old and still runs Vista and Linux FINE. Oh and I still use the 8 yr old OEM laptop battery that gets about 2 hours per charge still due to proper storage since day one! Put this out for the Apple fanbois who always carp their Apple stuff is soooooo great and anything other will never last! Pure Apple BS.....
Anyway that Toshiba laptop ran fine with its OEM battery and when plugged into AC using its AC converter, along with the mouse. But when I used laptop in my vehicle with an 'automoblie DC inverter', that converted the vehicle's 12 volt to the voltage the laptop required, the cursor became very unstable and jumped about like crazy making it almost impossible to use the touchpad or mouse, as you are experiencing! Had to take that inverter back. Tried a couple other inverters before finding one that converted the DC 'clean enough' so the cursor didn't jump about all crazy. Therefore my guess is there might be something voltage related going on in your laptop causing your issue, not a virus or malware. Just my 2 cents.....
I bought Malwarebytes. It was pretty cheap actually and did a good job at fixing my machine when it was invaded (looking at porn on xhamster - twice).
Must be a sign from god not to look at porn so much.
All I do is from time to time, open up Malwarebytes and run a scan.
Malwarebytes is $30 so just do not get a bodyslide next time and it is paid for
The nerd that cleaned up my computer told me free avast is better than Norton
LOL.....that's why I dumped Windoze and moved to free Linux!
The very little M$ is used now, I always play it safe and avoid any 'suspect' sites. M$ is protected by free Avast, Malwarebytes and CCleaner. Proudly say I've never paid for any AV yet and never had any problems once figuring out what makes a PC tick best using M$.
OTOH with free Linux used since 2007, with it's superior security, I go ANYWHERE with total impunity with NO WORRIES!
Porn, Hacker sites, even the Dark Web are all surfed worry free.....something I'd never do using Windoze!
Oh .... for porn here is the only site you need. It has everything and more you could ever imagine: http://theporndude.com
They both get high marks for security but no AV is perfect.
Been using free Avast since 2004 with no problems....
First try:
1) Run windows update manually and install all updates.
2) boot into safe mode and see if it works correctly <-- this is an important step
3) Go to the manufacturer's website for your laptop and install all the latest hardware drivers and BIOS updates (be careful!) Don't assume Windows update installs the latest hardware drivers.
Problem is probably related to the external mouse, but could be the laptop's internal trackpad (which you stated isn't working, but could still be the problem), a software conflict or malware. Sounds like you've already run a few anti-malware tools, so I'll assume it's not that. Have you installed any new software lately - if yes, consider uninstalling it.
Remove the external mouse completely (including all other USB plugins), does the problem go away? You can use the keyboard commands to navigate around since you won't have a mouse - this is still a useful test. If no, it's likely a software conflict or defective hardware. Try manually disabling the laptop's trackpad from the control panel. If disabling the hardware doesn't fix it, try rolling your PC back using windows restore.
Assuming it's the external mouse, tell us about your existing mouse:
- Is it a wired mouse connected via a USB connector or a wireless mouse connected via bluetooth or a included USB adapter?
- Is it a laser or ball?
Depending on your answer, roughly in order:
- try a different USB port for the mouse (USB ports do fail)
- replace the batteries (if it's a wireless mouse)
- clean the ball AND especially the rollers inside the mouse or clean the laser (use eyeglasses cleaner)
- clean the surface you use the mouse on (surprisingly, this is often the problem)
- reset the wireless/bluetooth connection via the mouse control panel application (not all mouse apps have a reset function)
- check the sensitivity on the mouse in the mouse control panel application
- borrow another mouse and see if it works correctly
- uninstall the mouse application and let windows re-install it. Are you using the mouse app from the manufacturer or the windows auto-installed one?
If none of the above work and the borrowed mouse does, replace your mouse. If it works when you boot into safe mode, you have a software conflict problem. If the borrowed mouse also doesn't work, I'm guessing you have either a software conflict or defective laptop hardware at which point you would have to first try using Windows restore to roll your machine back to a known good state and then taking the laptop to a repair shop.
Norton is one of the best paid-for AVs. Suggest only the AV engine, the security suites are mostly bloatware. I use Avast and AVG freeware.
I use free Malwarebytes and SuperAntiSpyware as back-up scanners and ccleaner to "tune-up" my system. Do not run multiple AV engines at the same time as it can cause conflicts and/or slow your system.
1) Run windows update manually and install all updates.
2) boot into safe mode and see if it works correctly <-- this is an important step
3) Go to the manufacturer's website for your laptop and install all the latest hardware drivers and BIOS updates (be careful!) Don't assume Windows update installs the latest hardware drivers.
Problem is probably related to the external mouse, but could be the laptop's internal trackpad (which you stated isn't working, but could still be the problem), a software conflict or malware. Sounds like you've already run a few anti-malware tools, so I'll assume it's not that. Have you installed any new software lately - if yes, consider uninstalling it.
Remove the external mouse completely (including all other USB plugins), does the problem go away? You can use the keyboard commands to navigate around since you won't have a mouse - this is still a useful test. If no, it's likely a software conflict or defective hardware. Try manually disabling the laptop's trackpad from the control panel. If disabling the hardware doesn't fix it, try rolling your PC back using windows restore.
Assuming it's the external mouse, tell us about your existing mouse:
- Is it a wired mouse connected via a USB connector or a wireless mouse connected via bluetooth or a included USB adapter?
- Is it a laser or ball?
Depending on your answer, roughly in order:
- try a different USB port for the mouse (USB ports do fail)
- replace the batteries (if it's a wireless mouse)
- clean the ball AND especially the rollers inside the mouse or clean the laser (use eyeglasses cleaner)
- clean the surface you use the mouse on (surprisingly, this is often the problem)
- reset the wireless/bluetooth connection via the mouse control panel application (not all mouse apps have a reset function)
- check the sensitivity on the mouse in the mouse control panel application
- borrow another mouse and see if it works correctly
- uninstall the mouse application and let windows re-install it. Are you using the mouse app from the manufacturer or the windows auto-installed one?
If none of the above work and the borrowed mouse does, replace your mouse. If it works when you boot into safe mode, you have a software conflict problem. If the borrowed mouse also doesn't work, I'm guessing you have either a software conflict or defective laptop hardware at which point you would have to first try using Windows restore to roll your machine back to a known good state and then taking the laptop to a repair shop.
Norton is one of the best paid-for AVs. Suggest only the AV engine, the security suites are mostly bloatware. I use Avast and AVG freeware.
I use free Malwarebytes and SuperAntiSpyware as back-up scanners and ccleaner to "tune-up" my system. Do not run multiple AV engines at the same time as it can cause conflicts and/or slow your system.
I had this problem with a Toshiba satellite laptop years ago. BTW that Toshiba laptop is now 8 years old and still runs Vista and Linux FINE. Oh and I still use the 8 yr old OEM laptop battery that gets about 2 hours per charge still due to proper storage since day one! Put this out for the Apple fanbois who always carp their Apple stuff is soooooo great and anything other will never last! Pure Apple BS.....
Anyway that Toshiba laptop ran fine with its OEM battery and when plugged into AC using its AC converter, along with the mouse. But when I used laptop in my vehicle with an 'automoblie DC inverter', that converted the vehicle's 12 volt to the voltage the laptop required, the cursor became very unstable and jumped about like crazy making it almost impossible to use the touchpad or mouse, as you are experiencing! Had to take that inverter back. Tried a couple other inverters before finding one that converted the DC 'clean enough' so the cursor didn't jump about all crazy. Therefore my guess is there might be something voltage related going on in your laptop causing your issue, not a virus or malware. Just my 2 cents.....
What is the proper storage of a battery on a laptop? I don't think I ever got 2 hours when its new.
Those rubber dot things on laptops (I think they're called Track points) are troublesome. They get oil, dirt and who knows what else underneath them. Easiest fix is to replace the nib or the whole keyboard. You can find affordable parts on eBay, Amazon, etc.
When mine was new used to get ~3 hours on a fresh full charge.
Battery University: https://www.google.com/search?client=opera&q=battery+university&sourceid=opera&ie=UTF-8&oe=UTF-8
Gives info on proper battery storage to extend battery life. Site used to be a simpler read years ago...lol.
In a nut shell this site in the past recommend pulling laptop battery when using AC and storing it at 40% charge.
I always did, since 98% of the time laptop was powered on with AC converter. When used out in the field it would be fully charged for field use. I admit laptop did not get heavy field use and was mainly used with AC converter. This probably accounts for why after 8 years it still gives me ~2 hours use in the field.
