Car dealership question

incognito

Active member
I just recently bought a car and it's been 2 weeks already and i still haven't got the car. The sales man keeps saying that it's still on the train, or some bull shit like that. Is it reasonable for me to ask for a temporary car until my new one comes in?
 
Personally, I would cancel the transaction and start new elsewhere. Sounds fishy or he is possibly tring to trade another dealer for it.

Cancel and move on. There should be no fees or charges since you have not taken posession.
 
They may have sold your car to another person. If it's past the time they promised to have the car ready for you, go in and make a fuss. Demand a discount or a refund.

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hairyfucker said:
Cancel and move on. There should be no fees or charges since you have not taken posession.
He will probably have to lose his deposit, unless he's buying another vehicle from the same dealership.

If you ordered a stripped down model for a low price, they may be trying to wear you down to pay a little extra and take a better equiped model in stock, ot to take something with a package or colour that they're having a hard time getting rid of.
 
Had this problem a few years back....

incognito said:
I just recently bought a car and it's been 2 weeks already and i still haven't got the car. The sales man keeps saying that it's still on the train, or some bull shit like that. Is it reasonable for me to ask for a temporary car until my new one comes in?
***************************

When I bought my 2006 in Dec. 2005 I ensured they had the vehicle in their Canadian system. Toyota, which includes Lexus, knows where every unsold vehicle is including it's dealer network. They tracked my car down in Ajax and had it to me in 3 days.
 
Stop dealing with the sales person. Don't bother with the "business manager" or sales manager.

Speak with the dealer owner.

Most dealers will get a vehicle from another dealership if it is not in their yard.
 
Compromised said:
Stop dealing with the sales person. Don't bother with the "business manager" or sales manager.

Speak with the dealer owner.

Most dealers will get a vehicle from another dealership if it is not in their yard.

"But we have one with a sun roof and a Florida package in the yard.
 
If the car is on its way from a factory it could be on a boat, then train then truck.

Depending on the type of car it can sometimes take months to get certain models.

As for the ppl above suggesting you cancel; You have signed a legal contract unless the dealer hasnt met the terms of the contract, they arent obliged to return your money. There is no cooling off period on an Automotive Purchase.

If the vehicle is late, just ask nicely and most dealerships will help you out with a replacement car.

I work for a larger Dealer group. If you have any further problems PM me, would be glad to help.

C
 
hairyfucker said:
Personally, I would cancel the transaction and start new elsewhere. Sounds fishy or he is possibly tring to trade another dealer for it.

Cancel and move on. There should be no fees or charges since you have not taken posession.

Sorry, you are incorrect. If you read the back of the legally binding contract you will see that the dealership has up to 90 days to deliver the vehicle described on the front of the contract. At any time during that 90 days THEY can cancel the contract and return the deposit to you. However, as a purchaser, you CANNOT cancel the contract for any reason.

If you notice on the front of the contract by your signature it clearly states that you are agreeing to all the binding conditions described on the back of the contract.

Sorry dude, you'll have to wait until your vehicle comes in whether it be by boat, train or truck.

Every time I buy a vehicle that uses this form before I sign I read the back and every time I do? The salesman says "you're the first person in x years that has read that....."......
 
incognito said:
I just recently bought a car and it's been 2 weeks already and i still haven't got the car. The sales man keeps saying that it's still on the train, or some bull shit like that. Is it reasonable for me to ask for a temporary car until my new one comes in?

When i bought a car I had the clause "Must be delivered as ordered by date: xx/xx/xx" or this transaction can be cancelled and all deposited funds returned immediately upon discretion of "Your name".

I have actually had to cancel a deal because they took longer then was promised.

After the fact I know but good info for someone about to purchase or future.
 
Good idea R/S. I usually put "subject to x's approval" typically my father or a close friend.

That way I have a couple of days to decide if I actually want to go through with the deal and if not, I have the person call the dealership and say they do not approve of the deal and the purchaser will be in shortly to collect his deposit back".....
 
canbreathethroughearsmale said:
What kind of vehicle is it?

It's a Mazda 3 sport GT.

Thanks for the info guys. I've been reading on a Mazda forum and some guys had to wait upto 6 weeks to get their car. My particualr model is extremly popular and so is the colour so there is a definate waiting period. I just HATE taking the bus. :D
 
stang said:
2 Weeks is nothing.

LOL no shit....in 1988 I ordered one of the new pontiac grand prix se with a 5 spd (motor trend's car of the year at the time) and I had to wait 3 months....

Funny thing too was the sales rep gave me the order number that GM uses and the number they call to check on production. I was able to call and find out the day it was to be made, and then later, the estimated ship date, and then the DAY it was shipped....I called the dealership to tell them to expect my car and the rep was just about to call me and tell me it had arrived and I could pick it up the next morning.
 
incognito said:
It's a Mazda 3 sport GT.

Thanks for the info guys. I've been reading on a Mazda forum and some guys had to wait upto 6 weeks to get their car. My particualr model is extremly popular and so is the colour so there is a definate waiting period. I just HATE taking the bus.

Last time I bought a car I got a loaner car for a week till it came in. But what do you want for buying a Ford.:D
 
incognito said:
It's a Mazda 3 sport GT.

Thanks for the info guys. I've been reading on a Mazda forum and some guys had to wait upto 6 weeks to get their car. My particualr model is extremly popular and so is the colour so there is a definate waiting period. I just HATE taking the bus. :D


You could have bought a used LADA -- available immediately even from private sellers -- instead of a chick magnet! LOL
 
the wizard has spoken

Hard Idle said:
He will probably have to lose his deposit, unless he's buying another vehicle from the same dealership.

If you ordered a stripped down model for a low price, they may be trying to wear you down to pay a little extra and take a better equiped model in stock, ot to take something with a package or colour that they're having a hard time getting rid of.

chazz_matzz said:
If the car is on its way from a factory it could be on a boat, then train then truck.

Depending on the type of car it can sometimes take months to get certain models.

As for the ppl above suggesting you cancel; You have signed a legal contract unless the dealer hasnt met the terms of the contract, they arent obliged to return your money. There is no cooling off period on an Automotive Purchase.

If the vehicle is late, just ask nicely and most dealerships will help you out with a replacement car.

I work for a larger Dealer group. If you have any further problems PM me, would be glad to help.

C

tboy said:
Sorry, you are incorrect. If you read the back of the legally binding contract you will see that the dealership has up to 90 days to deliver the vehicle described on the front of the contract. At any time during that 90 days THEY can cancel the contract and return the deposit to you. However, as a purchaser, you CANNOT cancel the contract for any reason.

If you notice on the front of the contract by your signature it clearly states that you are agreeing to all the binding conditions described on the back of the contract.

Sorry dude, you'll have to wait until your vehicle comes in whether it be by boat, train or truck.

Every time I buy a vehicle that uses this form before I sign I read the back and every time I do? The salesman says "you're the first person in x years that has read that....."......


I don’t want to start an argument but I am not incorrect, at least not according to US law. I can't speak directly to Canadian law but in the US the following holds true. What is stated on the back of the purchase agreement is what the dealer would like to enforce but is not necessarily the law. You can not sign away rights and privileges afforded to you by law. Here are the three most common scenarios that people experience with vehicle purchases today.

1. If a customer purchased a car from the dealer lot / inventory and did not have any specific order or requirements and did not take delivery for any reason either his or the dealer's. Yes, the customer can cancel the contract with no negative consequences and have a full refund of any deposit rendered. This most likely will not be openly offered but is legally available. On the flip side it is also true that the dealer can sell any car, that a customer put a contract and a deposit on, at any time up until the customer takes delivery. No possession, no payment, no obligation. It is still in dealer possession until the customer drives it off the lot. There is no “cooling off” period necessary or exercised in this scenario.

2. If a customer purchased any car from the dealer with or without any specific configurations and took delivery (i.e. drove it off the lot and thereby constituted possession). The customer can not return it (once again unless the dealer agrees) as there is no “cooling off” period as correctly stated by chazz_matzz. In this case it becomes a “you take it you own it” situation except in certain models that offer options like a 500 mile or 30 day return period and credit toward another vehicle from dealer inventory.

3. If a customer ordered a specific car to be manufactured and delivered or traded with another dealer inventory then the customer may have to pay a cancellation fee based on the purchase agreement as this falls under a contracted manufacture agreement not just an inventory purchase. i.e. the customer did not purchase the dealer’s property but purchased from the manufacturer and utilized the dealer as a fulfillment channel and the dealer never takes legal possession of the vehicle. The termination of the agreement would be at the discretion of the dealer on whether he wanted to enforce specific terms of the agreement and cover any obligation that he may have incurred to the manufacturer. I can not speak further here without reviewing the actual wording of the agreement incognito signed. But if it is a desirable car the dealer may be convinced to let the customer out of the purchase agreement if he believes he could sell it for a higher margin to someone else but also don't expect this to be openly offered.

Based on what incognito stated in his purchase of a special order vehicle he most likely falls into the third scenario stated here and he would have to either wait, pay, or negotiate his way out of the purchase agreement. At this point, depending on the amount of his deposit and the anticipated duration of delivery I would recommend that he contact the dealer and inquire about a loaner vehicle. Most dealers have loaners as part of inventory for customers and employees for various reasons such as customer repairs, employee incentives, and instances such as this.

If anyone is interested in discussing this further I can forward the legal doctrine that encompasses the governing principles of the sale and purchase of motor vehicles within the US or they can PM me and I will have my assistant set up a consulting conference with either myself or one of my partners. If you need or want a freebee beyond this I will have her set up a call with one of the interns.

Geez, I need to take a vacation. I guess it is time to look at the next contestant on my TDL…