Cancellation Protocol

[alligatorshoes]

What is the appropriate protocol to follow if an appointment, made in good faith, has to be cancelled for reasons that are beyond the control of the SP or the client?

 

[Goober Mcfly]

In the case of a cancellation by the client:

1. Call the SP, letting the phone ring once
2. Hang up
3. Write horrible review on TERB criticizing the SP's customer service
4. Vigorously defend yourself and your views

In the case of a cancellation by the SP:

1. Receive call from SP
2. Hang up
3. Write horrible review on TERB criticizing the SP's customer service
4. Vigorously defend yourself and your views

 

[Goober Mcfly]

Oh, wait. That's what usually happens. You asked for the "appropriate" protocol.

Nevermind.

 

[Kerri]

lol...
I am sure many a bad review has been posted in much that manner...
Really just call and cancel. The sooner the better. If the girl has already arrived money to cover costs would be nice. Some agencies and independents will require it, ask ahead of time. Be honest about your reasons to cancel, meetings, tired... whatever. It avoids misundrstandings and hard feelings.
Most likely you will find it much more difficult to cancel once the SP has arrived so try to avoid that. It's rather simple.

 

[zoickss]

In the past whenever my work schedule has taken me elsewhere I simply inform the SP by phone - or email (if there are a few days before the appt.) that my schedule has changed and I am disappointed that we don't have the opportunity to meet - A quick to the point response is usually appreciated and has never been a big deal. I think that SP's get ah huge amount of cancellations and the more notice you give them the more they appreciate it as they can rebook with someone else. Just let them know as soon as you know you can't make it, and it shouldn't be a problem.