I guess that is the part I missed...the OP, "Randy" seems like a good guy, and I never inferred from PKs' posts that he (Randy) was one of the people that threatened to cancel entirely if he didn't get his way.
I interpreted , rather, this situation is not a "one off" and that others, in the past, had abruptly threatened to abandon their original booking if not accommodated. I see where it can be a source for problems when it
affects the next client.
In Randys' case, he did not seem put out by the call, other than being mildly surprised, and chalked it up to miscommunication...seems to be a bit of a tempest in a tea pot.
Points have been well made and I certainly understand that some guys, having discretion in mind, would take offence at the call, but Randy didn't, and I am sure PK has noted the basic theory for not calling and would look to find a more discreet way to handle this if it were to happen again. His point is understood by me that this was as a result of a new lady not being equipped to deal with this event, and it seems to be lesson learned. I guess I am leaning to the "no harm, no foul" theory that seems to be what it was in Randys' case.
In fact, as Ryan also mentioned, it's too bad a good reco of a brand new SP, Brooke, is lost in all this temerity
[ then calling him after the session to tell him that what he did was wrong and now implying that he would have walked out if this extension had not been granted.[/QUOTE]