So I'll be heading to a new apartment up east in Toronto and this current apartment has a deal with rogers, I've been using bell for years but am looking at the switch now. Any advice in terms of who charges more ect, I get the drift that rogers is basically faster
Bell or Rogers
- Thread starter Mike Stirner
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Teksavvy. As to whether you buy teksavvy DSL (resold bell) or teksavvy cable (resold rogers) it depends on where you are. What I did--I got both, and then cancelled the one that didn't work as well. The quality of service you get all depends on how far they have to run the cable to get to the nearest CO (they being bell or rogers). Some locations are better for one. Some locations are better for the other.
The reason for choosing teksavvy over bell/rogers is that you get fundamentally the same service, but without the ridiculous bandwidth caps.
Rogers would only be faster if they both provided you a clean connection (few hundred m's from the CO with no cable issues) and everything was working optimally, in reality you NEVER get an optimal connection and Bell may well be faster at your home. In fact, Rogers generally run longer cable pulls than Bell--Rogers has fewer CO's and usually has a longer run to get to your home, a legacy of the old cable network--then again, there might be a rogers CO right on your block. Who knows. Again, I would use teksavvy as the bandwidth aggregator no matter whether you wind up with a Bell or a Rogers last mile.
The reason for choosing teksavvy over bell/rogers is that you get fundamentally the same service, but without the ridiculous bandwidth caps.
Rogers would only be faster if they both provided you a clean connection (few hundred m's from the CO with no cable issues) and everything was working optimally, in reality you NEVER get an optimal connection and Bell may well be faster at your home. In fact, Rogers generally run longer cable pulls than Bell--Rogers has fewer CO's and usually has a longer run to get to your home, a legacy of the old cable network--then again, there might be a rogers CO right on your block. Who knows. Again, I would use teksavvy as the bandwidth aggregator no matter whether you wind up with a Bell or a Rogers last mile.
I will never, ever, ever use Bell again and couldn't care less if they're cheaper or even if their technology is better, which isn't the case, but let's assume so. It's for only one thing, their after market customer service. It's hell with Bell, every time I called I got someone either in a small island in the Caribbeans or someone in souther Asia, and none had a clue, couldn't even talk to anyone in Canada, they protect their management to the end, can't get through to them.
I now use Rogers, even if they are more expensive, because I always get someone in their Toronto office and easily can speak to someone with authority to make decisions in the Toronto office.
I now use Rogers, even if they are more expensive, because I always get someone in their Toronto office and easily can speak to someone with authority to make decisions in the Toronto office.
I have had extremely shitty customer service from both Bell and from Rogers. They both lie. They both tell you they're doing something, and do nothing. Neither one of them really cares whether your connection works, and the goal of their customer service reps is the same--get you off the phone as fast as possible, preferably after having sold you an extra service.
I have had bad customer service from the 3rd party resellers as well--their favoured tactic is to blame everything on Rogers or Bell. Half the time it's true, but that's what they say 100% of the time.
At the end of the day whether or not you have a good experience is going to depend on one thing only: What's the quality of your connection?
If you have a shitty connection to their CO then you will always be calling them, and complaining about their shitty customer service--whichever company you go with--because you will always have reasons to call them, like constant disconnects, or shitty bandwidth. If you have a good connection that just works, then the few times you need to call customer service to deal with easy things like changing the credit card they bill, or upgrading your service level--well that's going to be fine.
I can't stress how important it is to find out the quality of the line between you and the CO, and go with the best quality line. At the end of the day that's the only thing that really determines your service quality. Unfortunately neither of them will EVER tell you about the quality of their line to your house--the only way to find out is to get the service and measure it, or check around and see what your neighbours have, and whether they are happy. Which one is better is different on different streets, sometimes on different sides of the same street. Depends how far that piece of copper has to run to get back to their CO.
If one of them has a CO that is 100 meters of copper cable from your door, and the other one's CO is 800 meters of cable away--they will both sell you the service, and at the same price, but one will be 100 times better than the other.
fuji, I didn't say Rogers didn't give good customer service, they both are notorious for lousy customer service. What I'm pointing out is if I want to solve a problem and go to a higher level good luck with Bell. I was always able to get a senior manager at Rogers and their customer service is in Toronto and they speak English, lol. Bell's customer service reps are way out of this country and in corners of the globe, wasn't able to get a senior executive to solve my problems, needed to get a lawyer, never with Rogers.
I applied for a loan the other day and the loan officer at the bank told me that alot of her clients had their credit report fcuked up becus Rogers reported them as owing even tho they canceled the service. The women told me to stay away from using Rogers cus its hard to cancel their contracts and they will mess up your credit if you dont pay all their fee's. I dont use them so it wont be happening to me.
Just a note, from today's Star Business Section: Bell claims that they will cease throttling speeds on March 1, 2012. When contacted, Rogers wouldn't commit to doing the same. TekSavvy's not too happy about the billing model the CRTC told the wire-owners to use when billing the re-sellers.
My own experience w/ Bell has been that it took two technician visits to bring my connection merely up to their 'normal througput' range. It also required a very competent-sounding young woman from PEI (it was little comfort but a nice conversation, to hear how awful her service is down home) to do some tweaking at their end. Speeds and reliability are both better, but a long way from as good as they were when DSL was new and novel, and you can tell time by the drops at the start of the business day and when the kids get home from school. Still, if I hadn't had to spend four hours on hold and running cretinous automated attendant options to get that service, then spend a couple of hours with each of two techs,m I'd have to say it was pretty good.
They're just stuck with servicing an inadequate product. Bell management's clearly been distracted from their core business—running delivery pipes—while they consort with TV, and now sports stars.
That entirely depends on which of their six plans you pick, and then how closely you keep to the upper limit of the plan. The Ultra-Lite is $28.99 for 2GB, and the Ultimate is $99.99 for 250GB. Going over adds per-Gig fees of $5 at the low-end and 50¢ at the high end. Don't forget to add in the modem rental or purchase price. Bundling in other services gets an additional 5% per service off each of them.Mike Stirner said:
My own experience w/ Bell has been that it took two technician visits to bring my connection merely up to their 'normal througput' range. It also required a very competent-sounding young woman from PEI (it was little comfort but a nice conversation, to hear how awful her service is down home) to do some tweaking at their end. Speeds and reliability are both better, but a long way from as good as they were when DSL was new and novel, and you can tell time by the drops at the start of the business day and when the kids get home from school. Still, if I hadn't had to spend four hours on hold and running cretinous automated attendant options to get that service, then spend a couple of hours with each of two techs,m I'd have to say it was pretty good.
They're just stuck with servicing an inadequate product. Bell management's clearly been distracted from their core business—running delivery pipes—while they consort with TV, and now sports stars.
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I've been with Rogers for years; my monthly is about 180 bucks for Internet, TV, and phone... That's 15/1 internet, and a pretty heavy TV package... Phone is just a basic local line, I've got VoIP for LD/international.
I also have had Bell services (TV, phone, and internet) and TekSavvy DSL in the past - both were fine, too.
I would stay away from TS cable right now (and I hate to say that, because they are a good company) - but they are having some difficulties delivering a quality product right now; mainly with oversaturated links between themselves and Rogers... It's still a new(ish) product, and they are learning how to work with Rogers, and how far ahead they have to forecast, and order new links...
I also have had Bell services (TV, phone, and internet) and TekSavvy DSL in the past - both were fine, too.
I would stay away from TS cable right now (and I hate to say that, because they are a good company) - but they are having some difficulties delivering a quality product right now; mainly with oversaturated links between themselves and Rogers... It's still a new(ish) product, and they are learning how to work with Rogers, and how far ahead they have to forecast, and order new links...
