Anyone else having problems with Bell ExpressVu today?
- Thread starter Eli
- Start date
When I got home tonight, my HD reciever wouldn't turn on with the remote - had to use the power button on the box itself... Then I got a "downloading" message for a bit. I'm wondering if they did a software upgrade or something during the day?
Used mine at 5:30 this am and when I got home no issues. The wifey didn't call to ask anything during the day that may have interupted her soaps, so I guess all was well then as well
LazMan said:
if that's the case,It's possible the upgrade has affected different models of recievers differently.
It is funny to see how they repeatedly inconvenience their paying customers in their fight to shut down the pirates
When I change channels the show wont come on right away I have to wait about 2min for the picture to come.
I had the same problem a few days ago. After I got through to customer service I was told what to do to maybe fix it without bringing out a technician. Not sure of the order but get to the 'check switch' option. Goes something like menu - system info - system installation - check switch.
The reciever goes through about 36 tests and takes about 5 minutes. When this is done mine had always come back online. Hope this helps.
Also I was told something interesting about the downloading. When turning off the system make sure that the reciever is also off. They told me that many of the downloads are done overnight and the reciever has to be off for the downloads to complete themselves.
Hopefully this helps you out.
The reciever goes through about 36 tests and takes about 5 minutes. When this is done mine had always come back online. Hope this helps.
Also I was told something interesting about the downloading. When turning off the system make sure that the reciever is also off. They told me that many of the downloads are done overnight and the reciever has to be off for the downloads to complete themselves.
Hopefully this helps you out.
Bit late in the day, but I called India and was told there was a problem with the 6100 series (HD) receivers. Rebooted afer a couple of hours and all good.
Several of mine were down yesteday. All legit, so bell was up to their tricks again.........bastards.
Shut them down and they came back
Shut them down and they came back
What annoyed me the most was the fact that they shut down their customer service line. They advertise "Tech Support 24/7" and you call and get a busy signal. Now get this, I fired off an email of complaint stating that I didn't feel it fair that they raise fees (as of Jan.) to justify "improved" service and then not talk technical support calls when my dish goes offline. Furthermore I complained about how irritating it is to have my support calls handled in India. That I am tired of hearing someone read off a script for every question I ask, that I don't see why I have to call another country for services I receive in Canada.
In response I get a form letter email from some guy in INDIA that tells me how to reset my dish. I'm like W-T-F!
In response I get a form letter email from some guy in INDIA that tells me how to reset my dish. I'm like W-T-F!
