As a "consumer" there is a short checklist of things that go through my mind prior to investing my time (and dollars). There's the eyeball test for starters, and we each have our own subjective criteria. If they pass that, then I proceed to the reputational test. That's a bit more intensive and that's where this board is an essential tool. I pay close attention to the experiences of other hobbyists. I tend to look at reviews like figure skating scores, I toss out the most praiseworthy reviews, and I ignore the most disparaging. I focus on what's the general weight of popular opinion and experiences, that's usually a good indicator of service. If they pass that, I take a look at their social media, I like to see how they present themselves, do they sound like someone I might be able to carry on a conversation with, someone that I might connect with in body and mind that's promising and could be the basis of a sustained and mutually beneficial business relationship. This process isn't particularly unusual, nor overly strict, and I think most savvy providers have a good intuitive sense that a lot of their potential customers behave in a rational manner and seek out the best--and that's why the most service oriented ladies take great efforts to ensure a good experience for their customers, and protect their image/reputation. All that said, for me Ms Symone passed the first test with flying colours. As to the second, and based on these reviews of her tone with customers--even at the stage of arranging a meeting--there is enough negative reports to steer me away, very far away. Too bad, but my money and my time won't validate inferior service or mistreatment/rudeness to customers who are making reasonable inquiries.