Meh, could be. I heard the stories from one-or-two as well but then saw them at a different spa and heard the same stories at the new place. Who's to say. It might be a marketing tactic for us to feel for them and thus perhaps be a little more generous. Also, some women (and clients too!) are just bat-shit crazy and if management weren't all over them like shit-on-a-baby, they would just destroy everything & everyone around them. Thus, they have incentive to make shit up for their own self-worth.
I've also heard that Hush it great and it's their 'forever' home. I think it depends on the person right? Different people require different management styles to be effective.