Here's an actual letter from a guest at the Victoria Hotel. May not be exactly what you're looking for but, who knows?:
"To Whom It May Concern. . .
I wanted to write this email to you as soon as we returned home to inform you of the horrible experience that myself and my husband had at your hotel over the past three days. We arrived Thursday afternoon to a very rude man behind the reception desk. He didn't offer to help us with the bags, told us nothing about the amenities or services of the hotel. My husband unloaded the car about a block away and drove to find parking while I carried both of our bags and additional items about a block to the lobby. I tried to get the attention of the man at the reception desk, and when he didn't help me with the bags, I literally had to ask a stranger on the street to help me open the door and carry our things.
After packing everything into the elevator while my husband parked our car, I was very disappointed by the size of our room. It was so small and cheaply decorated it was insulting. We live in Rochester with in laws in Buffalo so we spend a lot of time traveling to Toronto for various events and wanted to try a more historic hotel. From your website and literature, I am significantly surprised by your lack of quality. The bed was only a few feet off of the ground and the headboard was scratched and looked like it was going to fall off of the wall. The chair that was at the desk had a broken back, one of the doors on the mirrored closet was off of the track and broken. These items, paired with a lovely view of an alleyway just made for a more insulting first experience.
You should also be aware of some additional problems with the room and the service that we experienced during our stay. The shower was broken in multiple places - the plumbing into the shower head wasn't tightened correctly so one stream of water actually shot out over the top of the shower door onto the floor of the bathroom and the second sprout of water sprayed up to the lighting fixture in the ceiling. My husband was able to redirect the one stream of water, but the other still sprayed over the top of the shower door. My husband used the bathroom and thought there was a problem with the toilet when the tank continued to run, so he removed the top of the toilet tank and we COULD NOT BELIEVE WHAT WE SAW. Inside the toilet tank we found unopened bottles of wine coolers being stored in the toilet tank. I have no idea how long they were there, but the caps were rusted shut and the water was totally brown. I don't have to tell you how disgusting this is.
We took pictures of the toilet tank, which I have attached. Throughout our stay there seemed to be a general disregard for guests by the staff. Friday night we were waiting for the elevator and two employees from the cleaning crew had large grey bins of towels and other laundry. They literally pushed past us to get into the elevator and said nothing. I HOPE i don't have to explain that this is not proper etiquette in a hotel setting or any setting.
I also noticed a lot of signs about not smoking in the hotel and we stayed on the fourth floor and I can tell you that the people staying on our floor were certainly smoking. The hotel smelled horrible. I informed someone working at the front desk, which seemed very disinterested. Over our stay we informed various people at the front desk about our issues and not ONCE did anyone offer to repair anything, compensate us in anyway and when we checked out we again told the man at the front desk about our experience and he said he would inform the manager. He then thanked us for not yelling at him like other guests have in the past. So, since we got no satisfaction or compensation, I felt that I would put this in writing and send it along to you.
We feel so insulted that this is the first thing that I have to do when returning from our weekend. As I said earlier, we travel to Toronto a lot and wanted to try a different hotel. We have stayed all over downtown and I promise you that:
1. We will NEVER stay at your hotel again
2. We WILL tell everyone who asks about our vacation exactly where we stayed and the experience that we had. I am also a corporate trainer who travels extensively and believe me, my employees and other trainers would love to know about this experience since they travel often.
3. Depending upon your response and your action thereafter, I will write a detailed online review which will articulate every single item that I discussed in this email as well as the pictures of the conditions.
4. I will also post this information on my blog as well as face book.
I look forward to your immediate action and response. "
