Is Rogers Home Phone any good?

[LazMan]

Depends on which Rogers service you're actually looking at - Rogers has 3 'home phone' products...

RHP - Is over the old "Sprint Canada/Callnet" network - it's a traditional phone service, works exactly the same as Bell's network.

Rogers Internet Phone - is VoIP - and works well, as VoIP providers go - I've had it about 6 months, and it's worked as well, or better then expected. Works with any Internet connection, as long as you have the speed needed (1M down/128k up works fine)

Rogers Digital Phone - is also VoIP-based, but is limited to Rogers cable-serviced customers... They actually use a special cable modem with the VoIP adapter built into it. I don't know anyone with it, as they only have it launched in certain areas, and where I live isn't one of them...

As for Vonage - the US parent company is in some serious trouble, financially, and if they go down, the Canadian service will as well. Maybe even without warning (google SunRocket if you want to know what I mean) - for a second line or something, maybe OK - but I wouldn't want to use it for my main telephone...

My $0.02 - Laz

 

[bigaudio]

Rogers and BCE have been known to fuck each other to disrupt the others customers service.

 

[boffo]

This thread started back in 2005.
I think some of the info in earlier threads is now inaccurate. Specifically I think your home number is now portable. You can transfer your old number to a new carrier.

 

[raven@mirage]

I've been thinking about switching over to Rogers Home Phone. I know i would save some money because i already have cable, internet and cell phone through them. It would also give the privelage of never having to deal with Bell again.
But i'm concerned about quality.

Does anyone have any experience with Rogers home phone service? Is it worth making the leap?

Thanks

I went from Bell to vonage to Rogers. and I should have went straight to Rogers.

Also an added bonus for me when I got my second line from vonage and I switched to FCI broadband. Now Fcibroadband has been bought by rogers.

I already have internet and cable from rogers, so soon I will have my fci broadband account bundled on to my rogers services and save a whole lot more.

I just reccently moved and it was really good to know that I just had to make only one phone call to make sure all my phones and internet and cable one trip, one call and i am back being connected.

I guess on the savings I save maybe about 200 a month.

www.fcibroadband.com is now rogers. they will knock out vonage out the water.

 

[raven@mirage]

On June 22, 2007, Rogers purchased the remaining shares of FCI Broadband, a telecommunications and high-speed Internet services provider operating in and around the Greater Toronto Area.

We welcome all FCI Broadband customers to the Rogers family, and encourage you to review the following questions about service and support. If you have further questions, please feel free to contact our Customer Service team for further assistance.

 

[kwguy]

my experience with rogers..

may 8 they installed 2 seperate lines( one for wife and me and one seperate line for our son).second line worked fine ,but main phone line did not , we were told it would be online in a few hr's .. day goes by and not working i call .no problen i was told ..jump forward to june 20th ... after many calls ,then yelling sessions and trips to local office of rogers .it was fixed (was told it was a networking problem).. i could call out but when someone called num given to us by good old rogers they would get any number of other people ..seems when i got my num they dint mark it as taken and still kept giveing it out ..

now take into fact that we changed our num with work,bank,creditcard companys ,doc etc and when work our anyone called they would not get us but someone else.huge hassel !!!!!!!!!!!!!!!!!!!!!!!! never again .oh and as for billing they refuse to compensate us and want us to pay form hookup date even though we dint have full phone use and will not give us promo price of 19 bucks a month for six months or have yet to deliver phones as part of promo. we now have a different num from rogers ( yes we had to change num with all companys we deal with AGAIN) and if you have a power failure ,remember no phone do to modem (bell you still have phone service if you loose power) and network does go down also ..cheaper than bell ,yup ..but with rogers ...bend over baby ur gonna take it up the ass

 

[raven@mirage]

I will never go back to bell. for home service.

 

[21pro]

Yes ..they do have 416, at least they did when I signed up.

Yes. My new # is 416 through vonage... just got it last wednesday. from what i understand they come available in blocks.

 

[bigaudio]

Any more reviews of Rogers home phone land line service.

 

[Hard Idle]

A friend of mine had it and it sucked.

There were regular missed calls and the intercom interface didn't work half the time. Late delivery & non-delivery of voice mail & texts to both the home number and the Blackberry are common.

She eventually cancelled the home phone and is now using just the Blackberry. The sound qulaity and reception are superior...when you actually get connectd.

Several times I've called before visiting, never got through, left voice & text messages which I thought she was ignoring. When I arrive and she insists nobody called or left messages - half an hour later, the Blackberry starts beeping notification of new voice & text messages ...the ones I left nearly two hours ago...

Some of the problems with the home line & intercom can be attributed to the building. It's an old neighbourhood on Bathurst, I've lived in the area myself and know that the infrastructure can't always be made to work with new services. But it's the providers responsibility to not offer services which can't be delivered.

 

[raven@mirage]

I went from Bell to vonage to Rogers back to Bell. Rogers was just horrible, there was always buzzing on the line if I called someone with a Rogers cell phone the call would never connect properly. call never connected properly.

Returning the Rogers phone box was a giant hassle. and I am still trying to settle a bill disbute of them over charging me for something I returned the minute I canceled the service.

I rather rogers for internet and cable, but for a phone service landlind I am sticking with bell.

 

[GreenHornet99]

If we ever have another blackout like a few years back, Bell will work. Rogers will not.

 

[Cinema Face]

I switched to Rogers from Bell, thinking that I'd save about $10 plus the 15% cuz I also had Internet, cable and wireless from Rogers.

I had no problems with the service but the savings were almost nothing. If I had to do it over, I probably wouldn't have switched.

 

[Stokley]

Thinking about canceling the home phone with Bell and switching to Roger's Home. The last post in this thread is almost 2 years old. Has anyone been using Roger's home phone recently? What is the quality of the connection?

 

[HG Hunter]

I have Rogers home phone, internet, cable, and cell phones.
I'm happy with all the technical services. Sometimes the adminstration side can be a pain, but they are far better than Bell ever was for me.

 

[mmouse]

When Rogers installs their phone they will cut the landline coming into your house and reroute your house wiring to their box. This will cost you a pretty penny to revert, but they don't tell you.

It's basically VOIP technology, just over a private network vs the internet. It will not work in an extended blackout. It will not work when your cable line fails - something that's happened to me far more often than the phone line going down.

The problem is Rogers tries to market this product like a landline and price it accordingly. It's actually 90% like VOIP and there are way, way cheaper VOIP providers.

Fuck Rogers.

 

[lookin4kicks]

Thinking about canceling the home phone with Bell and switching to Roger's Home. The last post in this thread is almost 2 years old. Has anyone been using Roger's home phone recently? What is the quality of the connection?

I had rogers home phone but after seeing the money I could save I went to Vontage then found that I could register my own phone number and use a Vope phone free of charge over the net. I have been doing this for about 9 months with no problems, I have a Toronto number, a Newmarket number, also I have a Assuie and L.A. Number all at no cost. The only issue is there is no 911 and some 800 numbers do not work.

 

[to-guy69]

-RHP is overpriced compared to other VOIP providers

-If you don't take Long Distance with Rogers, they will charge you extra for having it with someone else (they don't tell you this upfront)

-The battery backup in case the power goes out isn't very long

-Rogers won't notify 911 if you move (you must do that yourself)

 

[ajay]

We've been with RHP for over two years now and haven't had any major problems. Overall, since we have our cable and stuff with them, it makes the billing easier and you save a bit of money. Plus the bonus of not having to deal with those Bell CSR's is an added bonus

 

[realthing69]

Just wondering does everyone who has RHP have the $6 System Access fee???

I was scratching my head when I saw the extra fee....