Anyone that goes to Factory Direct is asking for it. I swear. Everytime I went there. There was somebody at the counter of the return counter, asking for a refund for some piece of equipment they bought there. A piece of equipment that was brand new but the guy was returning it because it was defective or stopped working for whatever reason.
Everytime I went there, there was someone at the return counter, threatening to file a lawsuit and promising never to buy anything used or new in the store again. Some guy bought a whole laptop and another guy bought a whole computer and it stopped working, when it was brand new. And if you look at their return counter. You see their tables full with a dozen or so computers waiting to be fixed, repaired.
One customer was at the counter saying, I just bought it brand new. Why is it malfunctioning?
And they were like, "We don't know. It could be anything. And the guy is punching buttons and looking like he's trying to figure it out.
The guy demanded to see a manager for a full refund. And the whole time, these two guys working behind the return counter are looking at him, like they really didn't care. You could see in their faces that this happens everyday and they know the stuff, that is sold there, is shit. So they're shrugging their shoulders, pretending to care and staring at the guy.
And he's pissed off as hell.
They said the manager was busy, couldn't see him now. So the guy demanded that one of the guys behind the return counter go and get him, because he was going to file a lawsuit. So the employee behind the return counter goes upstairs to "fetch" the manager and comes back like 5 minutes later to tell the guy that he can't have a refund and do whatever you want.
I swear. I went back to get my wireless router card fixed TWICE and I saw this happen BOTH times I went there.
Also, a cheap 500 bucks computer they had on sale was totally fried. THe motherboard was cheap material and it went dead shortly 4 months that I bought it. I had to get a whole new motherboard and total makeover. Powersupply, EVERYTHING. The original motherboard ended up in the trash.
Don't ever go there. Everything is cheap and totally poor material.
I'm surprised they're still up and running, selling and in service with all the shit they sell there.