Hey out there,
Trying to help a friend of mine with an issue shes having at work... Lets call her Cindy.
There is a woman customer who has a long standing grudge with the agency Cindy works for.
This woman is constantly coming in and screaming at Cindy (as Cindy is the one this woman has to deal with directly to complain, and no she's not a customer service agent, there are non for this agency), complaining about any possible thing she can find. Furthermore, this woman will go to local MP offices and file complaints about both the agency and Cindy using her name and labeling her as a discriminating person.
These are false accusations and Cindy has been nothing but professional with this woman. This woman has called police to come into the agency, investigating false and and or exaggerated claims again using my friends name.
Just recently the woman has filed a ridiculous law suit against the agency, again using Cindy's name in the process.
Cindy is a wreck and cant face this woman without uncontrollably trembling. This woman is in the building every day as the agency cant seem to legally ban her from coming in (This is a recreational facility)
Is there anything Cindy can do aside from demanding someone else at the agency deal with this woman when she has he 'issues'. Cindy would feel a lot safer at her workplace knowing this woman was no longer allowed to come near the place.
Any ideas? advice I can pass on?
*** I should also note that this is her dream job and she'd hate to leave, the only problem is this woman.
Trying to help a friend of mine with an issue shes having at work... Lets call her Cindy.
There is a woman customer who has a long standing grudge with the agency Cindy works for.
This woman is constantly coming in and screaming at Cindy (as Cindy is the one this woman has to deal with directly to complain, and no she's not a customer service agent, there are non for this agency), complaining about any possible thing she can find. Furthermore, this woman will go to local MP offices and file complaints about both the agency and Cindy using her name and labeling her as a discriminating person.
These are false accusations and Cindy has been nothing but professional with this woman. This woman has called police to come into the agency, investigating false and and or exaggerated claims again using my friends name.
Just recently the woman has filed a ridiculous law suit against the agency, again using Cindy's name in the process.
Cindy is a wreck and cant face this woman without uncontrollably trembling. This woman is in the building every day as the agency cant seem to legally ban her from coming in (This is a recreational facility)
Is there anything Cindy can do aside from demanding someone else at the agency deal with this woman when she has he 'issues'. Cindy would feel a lot safer at her workplace knowing this woman was no longer allowed to come near the place.
Any ideas? advice I can pass on?
*** I should also note that this is her dream job and she'd hate to leave, the only problem is this woman.