I somehow doubt we will ever go back fully to the old normal. I have been working from home 1-2 days most weeks even before the pandemic.
Regarding call centres and the quality of the agent's English. It actually doesn't matter now whether they are in the Philippines, in India or in Mississauga because often it is the same quality of English.

Regarding call centres and the quality of the agent's English. It actually doesn't matter now whether they are in the Philippines, in India or in Mississauga because often it is the same quality of English.


