Why do agencies post their email address

[mcdoste]

if they don't respond to messages sent to it?

**Warning** - The following post contains a rant that will probably cause you to say "Who gives a S***". This is my pet peeve and I just felt like today was the day to vent. ** End warning **

I much prefer to communicate with people during the day or late at night via email. It is much easier to let a person respond when they have a moment that is free than to leave voice messages and then have them call me back only to get my voice mail. I don't like to be impersonal but when someone posts their email address I make the assumption that they communicate through email, even though it may not be the preferred method.

I have found that almost all of the agencies, and many of the indies post their email address on their sites. For the most part, most are really good at responding when you send an email and if they only book via phone call they say that in their response. It is the ones that put their email addy on everything and when you send them an email, nothing comes back. I even tried to book through one agency's web site (yesterday for this weekend) and have yet to get even an response saying they received the request.

It's even more frustrating to me when I see posts that have web addy's listed but the link is invalid or expired. Yes, I know some people are not internet savy and may not know the ins and outs of how to make links work. But this is their business. If they cannot do it themselves why not get someone to do it for them? There are a large number of members on this and other sites that are very creative when it comes to posting. I am sure a simple request to the masses would reveal a large number of people who would be happy to lend a hand to the net challenged.

 

[Rockslinger]

if they don't respond to messages sent to it?

This reminds me of a recent similar rant by another TERBIE. He was trying to contact "ER" (independent SP). He said that she never ever answers her phone and never ever returns messages. She also never ever responds to emails either. Otherwise, all is good.

 

[mcdoste]

This reminds me of a recent similar rant by another TERBIE. He was trying to contact "ER" (independent SP). He said that she never ever answers her phone and never ever returns messages. She also never ever responds to emails either. Otherwise, all is good.

I remeber that thread about "ER" and I don't think this is quite the same.

As I stated, I find the majority of SP's and agencies DO respond to their emails if they post that as a contact point. My beaf is with those that post it but then don't respond. I sent an email (only 1) to the agency and followed up with a PM (only 1) through one of the forums on Wednesday. This is now Saturday morning and I have yet to receive a response from either of the 2 messages. A customer lost is future revenue lost. Had they simply sent me a message saying "Hey, sorry but we're booked" that would have been great and I would try with them another time. No damage to my opinion of them and I would still be a potential client. As it stands now, they've been removed from my TDL. If they failed to respond to me, how many others have they failed to respond to?

There are tons of examples of people who have great experiences with companies while others think that the service stinks. The real question is will the agency that provides you with such a great experience be around later to continue if they don't do what is needed to secure new clients? People stop the hobby, they move away, they pass on, they find another way to fill the gap. This business, like so many others, is driven by customer satisfaction (pardon the pun).

 

[BallzDeep]

These places prolly get hundreds of emails a day, many that are prolly long and stupid, guys asking retarded questions about the girls that they might be too afraid to ask on the phone. Why waste time answering emails when the phone call is where they get their business.

They would prolly need someone full time just to answer emails and get very little business from it. This business is all about the present and that is the phone.

So to answer your question, they prolly shouldn't post their email address but everbody these days has an email address.

 

[mcdoste]

These places prolly get hundreds of emails a day, many that are prolly long and stupid, guys asking retarded questions about the girls that they might be too afraid to ask on the phone. Why waste time answering emails when the phone call is where they get their business.

They would prolly need someone full time just to answer emails and get very little business from it. This business is all about the present and that is the phone.

So to answer your question, they prolly shouldn't post their email address but everbody these days has an email address.

I guess that's really at the heart of my post. If they really don't have the resources or time to respond to a potential client by email, then they shouldn't post it as a way to book. I have no problem with agencies that don't conduct bookings through email as long as they haven't listed it as a way to do so. Many people, like yourself BallzDeep, phone and are happy with that method of booking. I personally prefer email. To each their own.