I saw a CTV report once where they called in 20 computer techs and over 50% did not know what they were doing. I mastered Windos XP and Windows vista and fix my own problems when I have any. Most of the time I am just reloading the operating systems and backing up the files. There is a lot of waiting around for the computer to do things. Whats your experience with the computer techs? Is this a situation where they learn they come to your place and back up files and reload the operating system?