Rogers Digital Cable Box
- Thread starter SkyRider
- Start date
We're mad as hell and won't take this lying down. My friend said he will call Rogers (after the long weekend) directly and demand they register his old box under my name.
The cost of a new box from Rogers or Audio 2001 is $318 plus the usual taxes.
So what did they say? Because there is more to the story.
The only reason they would not register it to you is if "your friend" has an un-paid account with them or his box is a rental from them, not purchased out right. Which would mean it is actually owned by them and should be returned. Based on what you say is their reaction, I am going with the ladder.
So which is it? They would have told you. Spill it.....
Don't get why you would not post the whole story from the get-go. Did you just come here to post an anit-rogers thread, or this apart of your daily "start a new thread" quota count?
The only reason they would not register it to you is if "your friend" has an un-paid account with them or his box is a rental from them, not purchased out right. Which would mean it is actually owned by them and should be returned. Based on what you say is their reaction, I am going with the ladder.
So which is it? They would have told you. Spill it.....
Don't get why you would not post the whole story from the get-go. Did you just come here to post an anit-rogers thread, or this apart of your daily "start a new thread" quota count?
Ownership transfers of boxes are allowed and, Rogers should provide you a reasonable explanation. The only two things I can imagine is the box was properly removed from your friends account. Or it could be a rental - lot of people got "Free" rental boxes when signing contracts with Rogers and assumed it was theirs to keep.
1 digital cable box = 1 client ( recurring revenue = money in the bank )
A used digital cable box means re-registration and reprogramming. They will have to charge you the full cost of the digital cable box
One strategy is to pester them to re-register the digital cable box, the plan is to ask for a free digital cable box which they may agree to.
A used digital cable box means re-registration and reprogramming. They will have to charge you the full cost of the digital cable box
One strategy is to pester them to re-register the digital cable box, the plan is to ask for a free digital cable box which they may agree to.
I have done this before, its quite simple.
Rogers won't register the box if it is already in the name of someone else.
The person you bought it from has to call Rogers and de-register the box he gave to you. Once that is done, the box is open to be registered to any one.
I have a box in my basement I got from someone, they de-registered it from their account first, and then I was good to go, no issues
Yes, the box is de-registered. Rogers agree that the box is de-registered. Their "explanation" is rather vague.
1) The box is an "obsolete" model (almost 11 years old).
2) The firmware is outdated.
3) Can't read the "mac" code. No mac no register.
I asked Rogers to update the firmware. Rogers said "we don't do that". What Rogers doesn't know yet is that the vendor is a personal friend and he will call Rogers directly after the long weekend.
Bunch of thiefs...the company that makes the box may help you with updating the firmware, I have a Atlanta box. But I cut the cord, so fuckem...
Sounds like it's a technical issue and they're not going to care if Jesus Christ calls them.
And if the firmware wasn't updated in over a decade, why would anyone want the box? If the friend is willing to persuade Rogers to de-register/re-register the box in a new name, he should be up for briefly re-connecting it to DL the update. If that's truly not available (humans don't know as much as networks do about stuff like that) the box will soon be a doorstop anyway, no matter whose name is attached.
I call BS personally.
Sorry. I have a 2 digital boxes from before you could PVR. They are still current working in my home right now. One we just had rogers reset as active for us just 4 months ago as we added space for a TV in the basement. A tech had to come out and run a new line, connected the box for us with no issue. So unless the box itself is defective in some way {other then the firmware} I don't see how any of the above is true. Firmware updated on that old box with no problem too BTW. Took forever, but it updated. Rogers Tech guy even told us the updating would and could take hours.
I have been a Rogers customer for longer then my adult kids have been alive. There is more to the story as I said, or the story is complete bullshit.
I've never had that problem I have sold 3, bought 3 used ones off ebay and gifted 2 over the years without a problem.
IF you were planning on calling after the long weekend then why ask us anything? Sounds like you have a solution.
IF you were planning on calling after the long weekend then why ask us anything? Sounds like you have a solution.
Sounds like your buddy ol pal is trying to sell you a rental box that he does not own. I have had a couple of rent to own boxes transferred to family members without issue once it was OWNED. Rogers will also provide tech support to owned boxes, but they will not replace a box not under warranty for free.
Do not transfer funds to your chum until you have ironed these things out.
Tom Ford - Rogers Customer
Do not transfer funds to your chum until you have ironed these things out.
Tom Ford - Rogers Customer
Because it is BS. Rogers is open 24/7 for their customer service on the phone. There was no need to "wait"
More proof that he is just causing threads to boost his post count.
1- an 11 year old box is pretty much useless anyways feature & software wise... would you buy an 11 year old computer or cell phone?
2- obviously; that old probably no OTA updates either
3- ... assuming you have set the box up properly there is something wrong here. You can hide / clone / fake a MAC address if needed. Did you friend alter the box somehow before you bought it or are you running it hidden?
When selling I've even given serial numbers via email so the guy can call rogers to check the status of the box.
