Wow, just fucking wow.
Had the misfortune to have a Reliance rental hot water heater in a property; called for service due to no hot water.
1st "technician" comes to the house, absolutely no tools with him, just a clipboard.
Relights the pilot, tells me it'll be ok with no explanation of what might have happened, and immediately goes into sales pitch mode, pushing protection plans, pushing humidifier replacement, advising on how I need a water softener, how I could use a dechlorinator, smart thermostat, my furnace is probably getting old, my AC was probably not properly charged when installed, etc etc. The clipboard is full of brochures, asks me if i want to speak to a "Home Comfort Advisor", makes a "special offer only available while I'm onsite" pitch........he spent all of 2 minutes on the appliance they already own (which I unfortunately rent from them), and at least 30 minutes pushing sales.
Fast forward a few week's, HW pilot drops again. I know it the thermocouple but its a rental so I call again.
Different "tech", exact same spiel.
A few more weeks pass, sure enough, pilot drops out, no hot water, same scenario.
Absolutely no interest in solving the problem, just pushing protection plans and unnecessary equipment replacements or installations.
Tomorrow I'm pulling the tank and returning it to their depot, after kicking the shit out of it to ensure that any good parts can't be stripped & reused.
I get it, businesses need sales for growth, but FFS if you dont provide any service why would I buy anything from you.
Topping on the cake (for me, at least), Reliance is a wholly owned subsidiary of a Chinese company CK Infrastructure.
At least Enercare is owned by Brookfield (a Canadian company)
End of rant, peace out mofo's
Had the misfortune to have a Reliance rental hot water heater in a property; called for service due to no hot water.
1st "technician" comes to the house, absolutely no tools with him, just a clipboard.
Relights the pilot, tells me it'll be ok with no explanation of what might have happened, and immediately goes into sales pitch mode, pushing protection plans, pushing humidifier replacement, advising on how I need a water softener, how I could use a dechlorinator, smart thermostat, my furnace is probably getting old, my AC was probably not properly charged when installed, etc etc. The clipboard is full of brochures, asks me if i want to speak to a "Home Comfort Advisor", makes a "special offer only available while I'm onsite" pitch........he spent all of 2 minutes on the appliance they already own (which I unfortunately rent from them), and at least 30 minutes pushing sales.
Fast forward a few week's, HW pilot drops again. I know it the thermocouple but its a rental so I call again.
Different "tech", exact same spiel.
A few more weeks pass, sure enough, pilot drops out, no hot water, same scenario.
Absolutely no interest in solving the problem, just pushing protection plans and unnecessary equipment replacements or installations.
Tomorrow I'm pulling the tank and returning it to their depot, after kicking the shit out of it to ensure that any good parts can't be stripped & reused.
I get it, businesses need sales for growth, but FFS if you dont provide any service why would I buy anything from you.
Topping on the cake (for me, at least), Reliance is a wholly owned subsidiary of a Chinese company CK Infrastructure.
At least Enercare is owned by Brookfield (a Canadian company)
End of rant, peace out mofo's
