RBC replaces Canadian staff with foreign workers
- Thread starter djk
- Start date
FWIW, here's the rest of the article:
http://www.cbc.ca/news/canada/british-columbia/story/2013/04/05/bc-rbc-foreign-workers.html
Interesting...looks like the globalization of IT has arrived, and a highly skilled domestic employee will be competing against offshore workers in India. That's the news, and it won't stop with the banks and RBC.
The rest appears to be a clumsy misstep by CIBC in terms of how it get's implemented.
The rest appears to be a clumsy misstep by CIBC in terms of how it get's implemented.
The main outsourcing targets have been call centres and software development jobs. This sounds like IT support.
Good luck to them. I've heard it said that regular, proceduralized tasks can be off-shored, but those are actually a minority in IT. Faced with doing repetitive work, IT people are masters at automation to get that crap off their plates. There's the simple helpdesk tasks like password resets that need to be done no matter what, then the stuff that is left mainly needs judgement and knowledge.
The timezone difference is a killer as well, with the exception of doing the on-call trouble ticket handling. 24 hour operations actually can make sense to deal with globally.
Good luck to them. I've heard it said that regular, proceduralized tasks can be off-shored, but those are actually a minority in IT. Faced with doing repetitive work, IT people are masters at automation to get that crap off their plates. There's the simple helpdesk tasks like password resets that need to be done no matter what, then the stuff that is left mainly needs judgement and knowledge.
The timezone difference is a killer as well, with the exception of doing the on-call trouble ticket handling. 24 hour operations actually can make sense to deal with globally.
this is right wing economics at work. replace employees with temporary foreign workers and unpaid interns not attending school
It's understandable.
This poor RBC made only 7.5 billion record profit in 2012. They must save money on the salaries and benefits. They are crocks so I'm not surprised.
This poor RBC made only 7.5 billion record profit in 2012. They must save money on the salaries and benefits. They are crocks so I'm not surprised.
All the big banks are doing something similar. They layoff just under 50 employees every month to stay under the radar.
http://www.labour.gov.on.ca/english/es/pubs/guide/termination.php#mass
RBC appears to have made two big misstep and blown their cover. The other banks find 50 redundancies every month and replace a month later, not ask the current staff to train their replacements. The other banks use the big name outsourcers who will advise them how to stay under the radar. But RBC is so arrogant they chose a smaller upstart outsourcer who will not question their decisions and charge $2 an hour less.
http://www.cbc.ca/news/business/story/2010/01/20/consumer-india-outsourcing.html
http://www.labour.gov.on.ca/english/es/pubs/guide/termination.php#mass
RBC appears to have made two big misstep and blown their cover. The other banks find 50 redundancies every month and replace a month later, not ask the current staff to train their replacements. The other banks use the big name outsourcers who will advise them how to stay under the radar. But RBC is so arrogant they chose a smaller upstart outsourcer who will not question their decisions and charge $2 an hour less.
http://www.cbc.ca/news/business/story/2010/01/20/consumer-india-outsourcing.html
This is a big mistake. The level of talent and efficiency is not going to be the same. It might look good on a spreadsheet but in reality, it plays out different.
ISPs for example, technical support is not outsourced as often as it used to be. Compare this to 10 years ago when nearly 100% of consumer-level IT support was outsourced. Why the change? Because the data revealed the inefficiencies and it ended up costing them money (less productive employees, poor customer retention, etc).
ISPs for example, technical support is not outsourced as often as it used to be. Compare this to 10 years ago when nearly 100% of consumer-level IT support was outsourced. Why the change? Because the data revealed the inefficiencies and it ended up costing them money (less productive employees, poor customer retention, etc).
Ancient history. The outsourcing firms know their weaknesses and have been working hard to remedy.
http://www.cbc.ca/news/business/story/2013/04/05/business-jobs-canada.html
Not if you listen to Canada-man or vote for the NDP (Naturally Dumb People)Cuz god knows there can't be anything in between.
