I booked with Rachel for today. Received no word on location. E-mailed for info, but got no response. I asked them to phone me with the location because I had to hit the road to make the appointment on time. I drove an hour into downtown Ottawa and waited for a phone call. Nothing. When I returned to work, there was an e-mail waiting, telling me that Rachel hadn't arrived in Ottawa. But the e-mail wasn't sent until the time my appointment was scheduled to begin.
They are apologetic about it, but that doesn't change the fact I wasted a good share of my day. A phone call would have been nice.