Non Consistent Behaviour

[rhuarc29]

You sure it's purely the client's behavior that is inconsistent? Or is the SP involved?

For instance, if a guy shows up and an SP is everything he expected her to be -- beautiful, client-oriented, personable -- he's likely to be on his best behavior. But if he shows up and an SP isn't what he is expecting -- misleading pics, excessive restrictions, cold attitude -- he's likely to be put in a bad mood.

Yes, it could just be the client having good and bad days, but I find the above much more likely.

 

[bucky88]

One could argue it's in all areas and not just this industry. When discussed many of my clients talk about problems with contractors not showing to give a quote or cancelling the day of, starting a job on time but not finishing on time, etc. My esthetician's tell me how clients no show and then arrive for their next app't acting like nothing happened, etc. Real estate agents get roped into driving potential buyers around when they're only tire kicking, etc.

I was raised differently and handle my personal and business life with respect for both myself and others. It's very frustrating when you're the one being consistent and pretty much everyone else isn't.

Still, I find it odd that they're respectful to some, but not others!

I agree that this problem is not exclusive to this industry. It is a problem in life in general. Many people's ethics are very malleable and opportunistic. I always try to act in a respectful and principled way.

B88