i don't post too much, but here is what i find regarding kw playmates.
I am sometimes a last minute guy. The opposite of your thread does tend to happen as well.
Sometimes when willy wonka decides to start getting fussy, I decide to call kw playmates , they did come within 20 minutes of my phone call. (Must have been dead those days).
Although I did not right about the attitude of one of the supposed gems (better not to post names since the "experienced hobbyists from the wpt who hit 200 to 300 per year might not like it") at kw playmates, as an agency I think they are the most reliable.
777, I've had agency's not show up or even be 2 hours late with not even a phone call. And even when I call them, there is sometimes no answer.
I am sure an emergency did come up but from most of the reviews and my experience, they seem to be most reliable. And everytime I call them, very courteous over the phone. Even when I decide I do not get any company, they are still courteous on the phone.
Like I said, even though I thought the one attendant had an attitude problem/head stuck up her ass, as an agency they are prompt, reliable and very courteous.
Try them again.