Has anyone been through a 6 sigma implementation at their workplace? Did it significantly affect (positively) output quality? I'm trying to figure out if this is something I should implement in my department at work.
ISO - 6 Sigma
- Thread starter xarir
- Start date
Check the General Electric website. They are the one who creates the six sigma implementation.
Curious to know whether the incalls and outcalls have six sigma in place to improve the quality of customers service
Curious to know whether the incalls and outcalls have six sigma in place to improve the quality of customers service
Did 6 sigma. In theory it's wonderful. A useful tool
In practice, well, let's just say it's a great management tool - mostly used for publicity and promotion. Yep, even at GE.
I'm not knocking 6 sigman per se. But some companies tend to build a little beaurocracy around it...making it cumbersome and expensive.
It's a good tool, but just a tool.
In practice, well, let's just say it's a great management tool - mostly used for publicity and promotion. Yep, even at GE.
I'm not knocking 6 sigman per se. But some companies tend to build a little beaurocracy around it...making it cumbersome and expensive.
It's a good tool, but just a tool.
6 Sigma is a methodology through which an organization is supposed to deliver near-perfect products & / or services. It was popularized under the watch of Jack Welsh at GE. Theoretically the methodology will drive no more than 3.4 defects per one million opportunities. (I'm not sure why it's 3.4 as opposed to any other number.)johnnyhandsome said:
Thanks for the comments Meesh (and everyone else).
I'm beginning to get a tad wary of service standards in my department and would like to do something about them before they become a real issue let alone a problem. While the standards are generally high, they aren't always consistently high. I was wondering if 6 sigma might be a useful tool if implemented properly.
Back Burner - I'll be investigating 6 sigma more thoroughly in the coming weeks. If I can find out a way to earn the belts independently I'll let you know. I would imagine that at minimum you'd have to take an exam or something to be properly certified as a Master Black Belt. The other belts might be different though.
I'm beginning to get a tad wary of service standards in my department and would like to do something about them before they become a real issue let alone a problem. While the standards are generally high, they aren't always consistently high. I was wondering if 6 sigma might be a useful tool if implemented properly.
Back Burner - I'll be investigating 6 sigma more thoroughly in the coming weeks. If I can find out a way to earn the belts independently I'll let you know. I would imagine that at minimum you'd have to take an exam or something to be properly certified as a Master Black Belt. The other belts might be different though.
Yes well, isn't that always true of everything in business?Meesh said:
Success is most often defined through proper execution which in turn is only made possible by proper implementation of business strategy.Absolutely.xarir said:Yes well, isn't that always true of everything in business?
It also includes planning - knowing exactly what you're getting into - and the gonads to follow it through.
