Speaking of diminished quality, I suspect they were somewhat influenced by a few Puget Sound neighbors near Boeing Field, like MSFT, AMZN, and SBUX
Perhaps software players know deep down that their products don't affect human lives as directly as aircraft, so they are always pushing the envelope to reduce
quality costs.
When non-software players like SBUX copy that culture, it doesn't go well. Recent news is SBUX's former honcho publicly made rare suggestions to the current executives for restoring quality, including rebuilding its app.
About time. I don't know how many times I had to reset my SBUX password to redeem my e-gift cards, only to end up using a Seattle VPN to access the app from Canada.