How does Logitech's warranty work on speakers?

[SilentLeviathan]

How does the Logitech's warranty work for speakers? I was going to return my 5500s to the stores as the sound keeps going out on them randomly but my buddy said just to call Logitech and give them my serial number and they'll send me a whole new set. He did that for his MX3100 keyboard / mouse combo and didn't even have to send in his old one they just told him to scratch out the serials and throw it out.

 

[pony123]

Obtaining an RMA number
If you have gone through all the suggestions on our web site and you are still unable to resolve the problem, you device should be exchanged. The fastest form of exchange is through the point of purchase (POP). Most resellers will offer an exchange or refund option for a limited time.

If you can't exchange the device through your POP, we would like to replace your device while it is covered under our manufacturer's warranty period. Due to the nature of product exchanges, we ask that you call the Logitech Customer Support HotLine to receive a Return Merchandise Authorization (RMA) number. Unfortunately, we cannot provide this number through the Electronic Technical Support (e-mail) system.

To obtain your RMA number, please contact our Customer Support Hotline at 702-269-3457. Canadian customers please dial 416-207-2782. Our Technical Support Agents can be reached Monday through Friday from 6:00 AM to 6:00 PM PST (Excluding Some Holidays).

If you live outside the US or Canada, click here to locate the Logitech support center closest to you and choose your nearest location in the "Select a region" menu.

Some issues will require general troubleshooting to be performed by the agent to determine if a product is actually defective. To save you time, please be at your system and have the following pieces of information available when you call:

Model number or Part number of the Logitech product
Software version for your Logitech product.
Type of computer (e.g. Pentium, 486).
Make of computer (brand name).
Version of your Operating System (OS).
Troubleshooting steps that you have tried.
Please note that warranty is determined by the product serial number or a proof of purchase (receipt). Therefore, it is important that you have the product and/or receipt with you when you call. Failure to provide us with any of the information may impede the speed of fulfilling your request.

If your product is out of warranty, you may be able to replace it after paying an out of warranty charge.

 

[SilentLeviathan]

Yes, I know all that I was just wondering if I need to send tghe old product back or what before I spend 20 minutes of long distance time waiting for a service rep. I'm out of town for a month so I'd just like to give them a call give them the serial and get my new speakers. If not then I'll do it when I get back.

 

[pmurphy17]

I have dealt with logitech a couple times and it was easier than expected. Never had to send the product back. Plus they have since fixed the problem in their software that was causing the malfuction in the 1st place. So the product that got replaced is still usable. Do the RMA with them directly much easier than dealing with a retailer. Also, logitech has a 800 number in canada. Search their site. The only hard part about dealing with logitech is that they run you through a check to make sure its not working. When you do just tell them the things that happen when it doesn't work. 2nd hardest part is the 2 week wait to receive the replacements(which usually come from texas)

Before you call make sure you have the latest software/drivers for your product.

 

[SilentLeviathan]

OK, I guess I'll just give them a call. Some people have told me they just need to return the control pod and others have said they didn't have to send anything back.