So I use MS Office - Word, Excel, Outlook, sometimes Powerpoint.
I have Office 2010.
It does everything I want or need, so I see NO NEED to upgrade.
Today, I had a very fucked up problem with Outlook where essentially, it would not open up, I could see my contacts, but not back them up and email was frozen solid.
clicking on file got the following message, ""Upgrade in Progress. Your mailbox is currently being optimized as part of upgrade to Outlook 2010. This one time process may take over 15 minutes and performance may be affected while the optimization is in progress."
There's an "Upgrade Now" button but it fails to produce any visible result. Next to the button, another warning in red: "You must upgrade to the latest version of Outlook Hotmail Connector to continue using this e-mail account."
But it was not upgrading shit. It just sat there. I tried googling around looking for this problem and found several people had the same problem, but so much contradictory information out there, it drove me nuts.
So I figured I would just go to Microsoft directly and they should know exactly what was up and how to fix it.
Cost = $44.00 Canadian. (This was with first tech lady named Apple (should have known that was going to be trouble.)) She tried to upsell me to Office 365, which I do not want since 2010 does everything (and a million things I'm not even aware of) I need and more. Then she tries to sell me various service packages (and I pick the "one of" variety (the cheapest of the 3) At one point she says to me that my MS Office is "corrupted" and will need to be wiped and reinstalled and she wants my product key number. Luckily for me, that was at home. End Chat 1
Tonight, try to back up my contacts. I can see them, but I cannot export the file. FUUUUCCCCCKKKKK ME.
Back onto Microsoft's site and chat with another woman Jessica. Jessica tries relentlessly to upsell me to Outlook 2016. I'm just not interested. (Again, 2010 does everything I need, so why bother.) She tells me to restart my machine, and I'm perplexed because that will mean that I will lose the chat session. She sends me a link in the chat window and tells me to copy it, but I can not highlite it, nor can I copy it, so that doesn't make sense. She tells me that my machine needs to "update". WTF, how is that going to happen when she had not taken control of my machine. But, WTF, I will try it. And of course, the chat session is lost and so is Jessica.
Now, back on chat, this time with Rose Ann T. She also takes control of my machine and tries fucking around with it and we basically go through all the BS I've already gone through with the other 2. And once again, this one tries to upsell me to MS office 2016. Again and again and again. I ask her POINT BLANK if upgrading will save my contacts and she just keeps dancing around the question, repeatedly trying to sell me the newer version of MS office. I again explain why it's not worth it to me and she tells me the problem is that it is old and MS no longer updates it. (I could care less, as long as it works.)
I ask her why I should upgrade and her exact words were, "with the upgrade, less chances you will encounter challenges"
Fuck right off.
When it became clear that I want her to fix my problem and NOT upgrade, the twat hangs up on me (and I was being polite, believe me).
Well I give up.
So I go to paypal and fill out a complaint saying that the service I contracted for was not fulfilled (Slim to none, but what the hell.)
But now I'm fucked for email and contacts.
So back to google I go and I find this.
https://social.technet.microsoft.co...zed-due-to-upgrade-and?forum=onlineservicesoc
Followed the instructions and fuck me, it worked like a charm. Outlook is back to normal.
YAY HOO-RAY.
Immediately backed up my contacts.
It kills me that these women at Microsoft were only interested in selling me the upgrade. Thank Christ I dug in rather than go for it, otherwise, all of my contacts would have been lost. None of them. Not one, had any clue of what they were doing and were only interested in selling me what I do not want.
Fuckers.
I have Office 2010.
It does everything I want or need, so I see NO NEED to upgrade.
Today, I had a very fucked up problem with Outlook where essentially, it would not open up, I could see my contacts, but not back them up and email was frozen solid.
clicking on file got the following message, ""Upgrade in Progress. Your mailbox is currently being optimized as part of upgrade to Outlook 2010. This one time process may take over 15 minutes and performance may be affected while the optimization is in progress."
There's an "Upgrade Now" button but it fails to produce any visible result. Next to the button, another warning in red: "You must upgrade to the latest version of Outlook Hotmail Connector to continue using this e-mail account."
But it was not upgrading shit. It just sat there. I tried googling around looking for this problem and found several people had the same problem, but so much contradictory information out there, it drove me nuts.
So I figured I would just go to Microsoft directly and they should know exactly what was up and how to fix it.
Cost = $44.00 Canadian. (This was with first tech lady named Apple (should have known that was going to be trouble.)) She tried to upsell me to Office 365, which I do not want since 2010 does everything (and a million things I'm not even aware of) I need and more. Then she tries to sell me various service packages (and I pick the "one of" variety (the cheapest of the 3) At one point she says to me that my MS Office is "corrupted" and will need to be wiped and reinstalled and she wants my product key number. Luckily for me, that was at home. End Chat 1
Tonight, try to back up my contacts. I can see them, but I cannot export the file. FUUUUCCCCCKKKKK ME.
Back onto Microsoft's site and chat with another woman Jessica. Jessica tries relentlessly to upsell me to Outlook 2016. I'm just not interested. (Again, 2010 does everything I need, so why bother.) She tells me to restart my machine, and I'm perplexed because that will mean that I will lose the chat session. She sends me a link in the chat window and tells me to copy it, but I can not highlite it, nor can I copy it, so that doesn't make sense. She tells me that my machine needs to "update". WTF, how is that going to happen when she had not taken control of my machine. But, WTF, I will try it. And of course, the chat session is lost and so is Jessica.
Now, back on chat, this time with Rose Ann T. She also takes control of my machine and tries fucking around with it and we basically go through all the BS I've already gone through with the other 2. And once again, this one tries to upsell me to MS office 2016. Again and again and again. I ask her POINT BLANK if upgrading will save my contacts and she just keeps dancing around the question, repeatedly trying to sell me the newer version of MS office. I again explain why it's not worth it to me and she tells me the problem is that it is old and MS no longer updates it. (I could care less, as long as it works.)
I ask her why I should upgrade and her exact words were, "with the upgrade, less chances you will encounter challenges"
Fuck right off.
When it became clear that I want her to fix my problem and NOT upgrade, the twat hangs up on me (and I was being polite, believe me).
Well I give up.
So I go to paypal and fill out a complaint saying that the service I contracted for was not fulfilled (Slim to none, but what the hell.)
But now I'm fucked for email and contacts.
So back to google I go and I find this.
https://social.technet.microsoft.co...zed-due-to-upgrade-and?forum=onlineservicesoc
Followed the instructions and fuck me, it worked like a charm. Outlook is back to normal.
YAY HOO-RAY.
Immediately backed up my contacts.
It kills me that these women at Microsoft were only interested in selling me the upgrade. Thank Christ I dug in rather than go for it, otherwise, all of my contacts would have been lost. None of them. Not one, had any clue of what they were doing and were only interested in selling me what I do not want.
Fuckers.
Last edited:
