I have been very busy lately and didn't have a lot of time for fun, but I had an hour this afternoon and decided to try one of the west end spas because they were convenient and fit my schedule. I checked the online systems and decided on a lady at Hush West. I won't say her name here as it may not have been her fault. I booked online, got the confirmation email and showed up ready for some fun. One of the other ladies (the lovely Raven who I have made a note to check out some time) told me my MA wasn't here yet, but she put me in a room and went to text the MA to see where she was. She came back in a couple of minutes and said there was a screw-up on the schedule and that my MA wasn't supposed to be working that day. I asked if anyone else was available and I was told they were all booked up. So my afternoon was a waste of my time and effort.
I am not sure here if this was a case of an unreliable MA who just chose not to show up (its been known to happen) or if it was just Hush being careless when they posted the schedule. It had happened once before where I booked an MA and she called in sick. Hush went out of their way to contact me, let me know and when I got to the spa I had a couple of other options to choose from. My choice turned out to be excellent. This time, no such luck. I still have the confirmation email and the MA is still on the schedule so someone else could find themselves out of luck as well.
So folks a word of advice, even if you have a confirmation email from an automated booking, you may want to check with the MA or the spa before wasting anytime showing up only to be disappointed.
I am not sure here if this was a case of an unreliable MA who just chose not to show up (its been known to happen) or if it was just Hush being careless when they posted the schedule. It had happened once before where I booked an MA and she called in sick. Hush went out of their way to contact me, let me know and when I got to the spa I had a couple of other options to choose from. My choice turned out to be excellent. This time, no such luck. I still have the confirmation email and the MA is still on the schedule so someone else could find themselves out of luck as well.
So folks a word of advice, even if you have a confirmation email from an automated booking, you may want to check with the MA or the spa before wasting anytime showing up only to be disappointed.