My AC died 3 days ago. For some stupid reason i have a maintenance contract with Direct energy. They came by the same day I called. I am told the unit is old and the part takes 3 days to come in. Well it is day 4 and no part. Spend almost 3 hours trying to get an answer out of them today. Told the part will be in tomorrow. Meanwhile its 87 in my house. If I get no service tomorrow I will have to actually call an HVAC company to take a look. Direct Energy sucks and never get any maintenance contract with them.