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CRTC calls on Big 3 telecoms to lower international roaming fees

canada-man

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CRTC calls on Big 3 telecoms to lower international roaming fees (citynews.ca)


By Sammy Hudes, The Canadian Press
Posted October 7, 2024 5:04 pm.

Last Updated October 7, 2024 7:24 pm.
Canada’s telecommunications regulator says the country’s largest cellphone carriers must take steps to make their international roaming rates more affordable.
BCE Inc., Rogers Communications Inc. and Telus Corp. have until Nov. 4 to inform the CRTC of “concrete steps” they are taking to respond to concerns about rising cellphone fees that Canadians face when travelling abroad.
The CRTC said Monday that if it finds the companies are not making “sufficient progress” on the matter, it will launch a formal public proceeding.
“Canadians need to stay connected when they travel, but often come home to high cellphone bills,” said CRTC chairperson Vicky Eatrides in a press release.


“The CRTC is taking action to help reduce roaming fees and is ready to launch a formal public proceeding if Canadians’ concerns are not addressed.”
Last year, Industry Minister Francois-Philippe Champagne asked the regulator to look into wireless roaming fees, saying he was concerned about companies hiking their rates while phone bills in other jurisdictions are generally declining.
That came after Telus and Bell both raised their U.S. and international roaming rates in March 2023, with Telus customers paying $14 per day to roam in the U.S., up from $12, and those visiting other destinations charged $16, marking a $1 increase.
Bell users face a daily $13 charge to roam in the U.S., up from $12, and $16 in other countries, up from $15.
Rogers charges $12 and $15 for daily U.S. and international roaming, respectively.
The CRTC said its review — which relied on confidential information from Canadian cellphone companies, along with studies and public information on roaming — found Canadian travellers often face “inflexible” roaming rates regardless of how much they use their cellphone abroad.
The commission said Canadians should have the flexibility to choose an affordable plan that best meets their needs.
The regulator also said carriers must address domestic wholesale roaming rates that are paid by companies to one another when customers travel outside of a provider’s coverage area.
It said agreements setting the wholesale roaming rates between cellphone service providers are “several years old” and current rates do not reflect today’s market.
Providers must set new rates through “timely negotiations” with each other, the regulator said.
If providers cannot come to an agreement, the CRTC said it will set the rates through an arbitration process.
 

Jubee

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Lowering national rates would be better. Asking/telling them to lower international rates is just a way for the CRTC seem like they're doing something, but for the majority, they're really not.
 
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Ahri

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Lowering national rates would be better. Asking/telling them to lower international rates is just a way for the CRTC seem like they're doing something, but for the majority, they're really not.
I totally agree, Canadian cellphone plans are so expensive compared to other places in the world. I remember my pay as you go plan while I was in Asia was almost 1/3 of what I pay for in Canada 😂
 

Jubee

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May 29, 2016
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I totally agree, Canadian cellphone plans are so expensive compared to other places in the world. I remember my pay as you go plan while I was in Asia was almost 1/3 of what I pay for in Canada 😂
It's insane here, but we'll never get better rates, we'll just keep getting screwed over. The big 3 also screw you over when they promise you shit "I'm putting it on your notes in your profile", then the next month they bill you for something they said you would get for free or at a very cheap price. There's a reason why they stopped allowing recording apps in the app store around 2016/17.

And I just noticed, but why is this in the political forum? "International" roaming fees? 😂
 
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