dreamblade said:People really need to to re-calibrate their thinking. The fact that agencies even TRY at some form of customer service is a great thing. Guys, seriously, as disciplined and organised as an agency owner may be, managing SP's is like herding cats on a catnip rush. Anyone who's been in the scene for more than 3 months knows this!
Every time I've dealt with either Pete or Ron, they've been on the level. Sometimes there were delays, once there was a last minute cancellation, but they always managed to get in touch with me for at least a re-scheduling. Like DATYDude said: always have a plan B or C. At worse, you've got 240$ in your pocket for beer.
But accusing DM of bad customer service? Please.
FYI No to purposely jump to Calloway's defence, here are someones thought about complainers of rerputable agencies in Toronto.
