Topping a day/night that Kiarra and I had together, we had a room booked at the Best Western. It was going to be a nice romantic night in a jaccuzi suite. Key words here are "going to be." Alas, it was more like an episode of Laurel and Hardy. The water was totally disgusting in the one suite. In only 5 inches of water, you couldn't see the bottom of the tub. 
We were switched to a different room. The water was great, but the cold water tap just spun round and round and round, until it came off. We spent about 15 minutes trying to figure out the plug to stop the water from draining and trying to fix the tap.
Kiarra was able to experience the typical "you gotta be kiddin' me" kinda times that so often happen to me. We were still able to have some fun though.
I was talking with the assistant manager about what had happened. They are still investigating what went on and is having maintenance look into it.
But, in a good show of customer service, they have offered another chance for one of their jaccuzi suites to be used free of charge.
I liked how I was dealt with on the phone. There was no hassle whatsoever. At no point did I ever suggest that I wanted any kind of compensation (although I would have eventually asked for some kind of "show of good faith".) It was the hotel that actually made the offer. It was quite funny telling the story to them. They enjoyed the sense of humour that we had about it and was apologizing about laughing at the sequence of events.
I just thought I would let everyone know about it because I think this kind of corporate behaviour should be applauded.
So, Kiarra......shall we try this again? This time bring the camera and we'll make time for some pictures.
We were switched to a different room. The water was great, but the cold water tap just spun round and round and round, until it came off. We spent about 15 minutes trying to figure out the plug to stop the water from draining and trying to fix the tap.
Kiarra was able to experience the typical "you gotta be kiddin' me" kinda times that so often happen to me. We were still able to have some fun though.
I was talking with the assistant manager about what had happened. They are still investigating what went on and is having maintenance look into it.
But, in a good show of customer service, they have offered another chance for one of their jaccuzi suites to be used free of charge.
I liked how I was dealt with on the phone. There was no hassle whatsoever. At no point did I ever suggest that I wanted any kind of compensation (although I would have eventually asked for some kind of "show of good faith".) It was the hotel that actually made the offer. It was quite funny telling the story to them. They enjoyed the sense of humour that we had about it and was apologizing about laughing at the sequence of events.
I just thought I would let everyone know about it because I think this kind of corporate behaviour should be applauded.
So, Kiarra......shall we try this again? This time bring the camera and we'll make time for some pictures.
