Bell Canada Rant

Miss Maya Blue

Miss Maya Blue

New member
Aug 21, 2003
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san francisco
www.msmayablue.com
i dont know where to begin and honestly, none of the gritty details are very interesting....

but from misinformed employees
hidden fees,
poor customer service, calls to customer service being dropped mid call (so you get to start again from the start, and kill another 45minutes of yor life)

and outrageous rates (60 dollars for "ultra" high speed internet a month?)

my experience with them has been hell. if this stops one person from signing up with them..my work is done. don't do it. there *must* be a better alternative.
 
I hear you Maya...

I am currently w/ Bell, But I had Rogers before this, and they are even worse. I canceled Rogers 6 yrs ago for the exact reasons you are complaining about Bell.

Fortunately for me at least I have had very few service interruptions w/ Bell. Might have something to do with being a newer neighbourhood, so maybe its infrastructure is all fiber optics...
 
I've been off Bell since 2001. There are better alternatives for Internet, telephone, cellular and TV.

For Internet, try teksavvy.com. They use the same line as Bell, though.
 
ray liotta said:
As bad as Bell can be, Rogers is even worse!
Click to expand...


NOPE!!!!

Bell is the worst by far. At least for me. I have no issue with Rogers, and any issue I have had have been dealt with prompting and result in my getting credited on my account as well as free bonus/promotions etc.

Rogers is great for me.
 
Miss Maya Blue said:
i dont know where to begin and honestly, none of the gritty details are very interesting....

but from misinformed employees
hidden fees,
poor customer service, calls to customer service being dropped mid call (so you get to start again from the start, and kill another 45minutes of yor life)

and outrageous rates (60 dollars for "ultra" high speed internet a month?)

my experience with them has been hell. if this stops one person from signing up with them..my work is done. don't do it. there *must* be a better alternative.
Click to expand...

Ms Blue is absolutely right!! Bell is the WORST of the lot!! (not that the others are any better!!) but Bell is REALLY BAD.....take ur chances elsewhere....
 
What sucks is there isn't another alternative, really, there is bell and there is rogers.

There Yak service trying to come up, and comwave, and then vonage. but they are all pretty much the same.

I think no matter which company your with for communication.media service your pretty much stuck wtih thier goods and bad.
 
Essentially, they are all the same. Professionally, I work with all the major carriers and can definitively tell you that this is all cyclical. Usually what happens is that everything is fine with one until it goes bad at which point you decide to change. The change is painful and depending on your tolerance, you either revert to the old carrier and put up with their crap or continue the move and put up with the new crap.

The trick is to parlay your frustration into credits for free or reduced price service. Now I know that lots of you people like to pretend that any form of negotiation is "beneath you" but this is naive and stupid. Negotiating your frustrations into six months of free service on a 12 month contract - now that is sweet :) - and easily achieved.
 
After being totally disgusted with Rogers a number of years ago, I switched over to Bell. Granted, my service from Bell was something less than stellar and I think I pay too much, but if it's a Hobson's choice* between Rogers and Bell, I'll hold my nose and go with Bell.

*Meaning

No choice at all - the only option being the one that is offered to you.

Origin

There is a story that this comes from a Mr. Hobson who rented out horses and gave his customers no choice as to their mount. This has all the credentials of a 'folk etymology' myth. In this case however, the derivation is correct.

Thomas Hobson (1545–1631), was a real historical figure and he ran a thriving carrier and horse rental business in Cambridge, England, around the turn of the 17th century. Hobson rented horses mainly to Cambridge University students but refused to rent them out other than in their correct order. The choice his customers were given was 'this or none', i.e. Hobson's choice.
 
I consider Bell to be probably the worst company in Canada. Certainly the worst I've ever had dealings with.

I hear people often say that Rogers is worse, but I totally disagree.

Rogers answers your call withing 2 minutes most of the time. They get things resolved quickly. The appear to have heard of the concept of customer satisfaction. Cheap? No. You pay for it. But I'll never trade anything for service from Bell for the rest of my life.

Let me be clear: I FRAKING HATE BELL CANADA.
 
The crappy service will never end as long as there's only 2 main telecommunications companies in Canada, Bell and Rogers. They take advantage of customers and they don't care if they lose a customer because chances are the customer will come back after being fed up with their only competition.

Text messages are also a ripoff. It costs the phone companies 1 millionth of a cent for each text message, yet they charge customers 15 cents for one. They charge 15 million times more than what it costs them.
 
Bell after the teachers blow up and a new CEO who's name escapes me, the death of Ted, going forward my money is on Bell. But as a consumer I HATE the bastards....

b d


chaychay said:
I consider Bell to be probably the worst company in Canada. Certainly the worst I've ever had dealings with.

I hear people often say that Rogers is worse, but I totally disagree.

Rogers answers your call withing 2 minutes most of the time. They get things resolved quickly. The appear to have heard of the concept of customer satisfaction. Cheap? No. You pay for it. But I'll never trade anything for service from Bell for the rest of my life.

Let me be clear: I FRAKING HATE BELL CANADA.
Click to expand...
 
There is no incentive for Bell or Rogers to improve their product as long as they are protected from competition by the CRTC.
 
ray liotta said:
As bad as Bell can be, Rogers is even worse!
Click to expand...
They are equally as shitty, depends which side of the bed you wake up. I used them both for years, currently use both and every time I have a question or need help, they both are useless. Then again, what do you expect from their front line customer service reps who are paid like Tim Horton wages. :(
 
Miss Maya Blue said:
i dont know where to begin and honestly, none of the gritty details are very interesting....

but from misinformed employees
hidden fees,
poor customer service, calls to customer service being dropped mid call (so you get to start again from the start, and kill another 45minutes of yor life)

and outrageous rates (60 dollars for "ultra" high speed internet a month?)

my experience with them has been hell. if this stops one person from signing up with them..my work is done. don't do it. there *must* be a better alternative.
Click to expand...

If you are having a technical problem with Bell, not a billing issue, this may help. People are finding this forum to be useful, to get more direct access to Bell techs who can check your line, and set the speed profile to match your line capability better:

http://forums.bell.ca/viewforum.php?f=16

I think it works best here if you have a bit of technical background, explain the problem and what you've done to diagnose it. It's great for people who are fairly confident that the problem is on the Bell side, and don't want to deal with the phone support scripted answers.

If you want any basic technical advice, ask away here or in the technical forum.
 
Insidious Von said:
There is no incentive for Bell or Rogers to improve their product as long as they are protected from competition by the CRTC.
Click to expand...
What are you talking about? According to Industry Canada, the Canadian telecommunications market is highly competitive and deregulated. So there ....
 
I hear a lot of people complain that Bell's technical support is farmed out to India. I have a way around this problem and with 100% certainty you will speak to someone who speaks english.

When you get to the prompt on the phone that asks you for English or French, select French. You will automatically be connected to the call centre in Quebec. When someone picks up there, they will of course start talking in french, tell them that you are sorry and you must have selected french by mistake. They all speak english and they will continue the call with you.
 
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