I have a 2003 Toyota Corolla that is now 1 year and 4 months out of warranty. One shock is leaking, the car makes a knocking sound when it hits a bump. What are the chances that the manufacturer is going to do all or part of the repair under goodwill?
Auto manufacturer good will.
- Thread starter Doctor Zoidburg
- Start date
you seriously expect them to do anything? why would they? its OUT of warranty, thats what the warranty is for, and its paid by toyota. so the dealer has very little incentive to fix it for free.....
There is such a thing as goodwill, this is an extended secret warranty that the manufacturer allows the dealers to offer to the consumer if there had been too many complaints against certain parts on certain models.
I was urged by a friend of mine to see the dealer before i pay for the repairs myself. He had 2 of his shocks replaced by Honda on his 5 year old car without cost and they did it for him when his car was in for other service. He had now even asked the dealer about his shocks.
I was urged by a friend of mine to see the dealer before i pay for the repairs myself. He had 2 of his shocks replaced by Honda on his 5 year old car without cost and they did it for him when his car was in for other service. He had now even asked the dealer about his shocks.
Did honda have a service bulliten or recall on shocks. They might give you a break if you have been taking your car there just to keep the business but generally your SOL.
Do a search on the internet, you can find out if there are secret warranties.
Auto manufacturer good will is not existant and they will probably tell you to pound salt up your ass.
Auto manufacturer good will is not existant and they will probably tell you to pound salt up your ass.
Manufacturers sometimes maaaaayyyyyy cover you if you are like 50 km over the warrantee, or if there is a major component (transmissions) for example that they KNOW is fucked up.
But struts/socks?
No fucking way.
Generally speaking 100 km on a set of struts / shocks, it is not out of line to consider new ones.
But struts/socks?
No fucking way.
Generally speaking 100 km on a set of struts / shocks, it is not out of line to consider new ones.
Ford replaced my front springs/struts on a way out of warranty Focus, and they had made this offer to replace a public one by mail to Focus owners. It was NOT a recall, but a service campaign that was made public, due to concerns about corrosion of the springs/struts.james t kirk said:
NO secret warranties, just up-front taking care of the customer. Toyota, along with Ford, were named the two most ethical car manufacturers worldwide by a panel of distinguished experts a while ago. SO, you may find that those shocks could be replaceable for free by Toyota, especially if they have had issues with their supplier for the shocks. Don't give up just yet.
I am actually familiar with the Ford Focus issues in the front end.shakenbake said:
Basically, you had the springs BREAKING prematurely. Made a hell of a raquet if memory serves as a coworker had this issue with his car. Could cause you to lose control of the vehicle = safety issue.
Should have been a recall, but Ford figured that if people complained, then they'd do something about it.
Shocks are a wear part, I'd be amazed if they offered to help.
With all the negative comments...
Check the recall notices on Toyota's website.
Go into the dealer you bought it from, tell them the problem, ask them to check the on board computer. Your car has a computer that monitors severe actions you do when driving. IE:- slam on the breaks and hit a pot hole. This will confirm you did nothing wrong.
Corolla is one of the two back bone cars that Toyota sells. It doesn't want negative publicity. If you're nice you have a good shot at getting help.
******************************Doctor Zoidburg said:
Check the recall notices on Toyota's website.
Go into the dealer you bought it from, tell them the problem, ask them to check the on board computer. Your car has a computer that monitors severe actions you do when driving. IE:- slam on the breaks and hit a pot hole. This will confirm you did nothing wrong.
Corolla is one of the two back bone cars that Toyota sells. It doesn't want negative publicity. If you're nice you have a good shot at getting help.
Toyota has a good reputation for looking after their customers, after all, they want you to keep buying their product!
However, you are wasting your time talking to the little people!
I have a friend who had a major problem with her 2003 Toyoto Camry door.
One dealer quoted almost $2000 to fix it, as she was 4500km out of warranty! She sent a letter of complaint to the President of Toyota Canada
One week later she got a call from their Head Office telling her to take the car back to the original Sales Dealer for inspection and review. They completed the repairs 'free of charge'
I also had a Toyota car 3 years ago and got a flat tire at 64,000km. When
I called their 'Roadside Assistance' people, they pointed out that the coverage expired at 60,000km. however, as it was only 4,000 over, they agreed to honour the protection on that occasion and made a free service call to my vehicle!
So, yes, in some situations toyota will try to work something out! thats what sets them apart from the other 'Big three'
I don't know about struts and stuff, but Toyota spark plugs are guaranteed for 12 years, for example...If the repair estimate is a major one you might consider the Presidental route above. What have you to lose?
However, you are wasting your time talking to the little people!
I have a friend who had a major problem with her 2003 Toyoto Camry door.
One dealer quoted almost $2000 to fix it, as she was 4500km out of warranty! She sent a letter of complaint to the President of Toyota Canada
One week later she got a call from their Head Office telling her to take the car back to the original Sales Dealer for inspection and review. They completed the repairs 'free of charge'
I also had a Toyota car 3 years ago and got a flat tire at 64,000km. When
I called their 'Roadside Assistance' people, they pointed out that the coverage expired at 60,000km. however, as it was only 4,000 over, they agreed to honour the protection on that occasion and made a free service call to my vehicle!
So, yes, in some situations toyota will try to work something out! thats what sets them apart from the other 'Big three'
I don't know about struts and stuff, but Toyota spark plugs are guaranteed for 12 years, for example...If the repair estimate is a major one you might consider the Presidental route above. What have you to lose?
Not likely to get a shock covered as it is a wear and tear part....
The reason that your friends Honda was covered was due to a service bulletin on the shocks on Civics....The shocks on 2001-2005 civics are garbage.
Good will is not unheard of but your not even close to the time your warranty ran out
Good Luck
The reason that your friends Honda was covered was due to a service bulletin on the shocks on Civics....The shocks on 2001-2005 civics are garbage.
Good will is not unheard of but your not even close to the time your warranty ran out
Good Luck
Links to various resources:
http://www.safecarguide.com/gui/prb/complaints.htm
TSB list (registration required)
http://www.mycarstats.com/auto_tsbs/auto_tsbs.asp
http://www.mycarstats.com/auto_TSBs/TOYOTA_COROLLA_TSBs.asp
Not sure if these would pretain to shocks, but you can look them up:
1) SERVICE BULLETIN:SU00302 // NHTSA ITEM NUMBER:635869
2) SERVICE BULLETIN:00302 // NHTSA ITEM NUMBER:10000270
Toyota owner's resource:
http://www.yotarepair.com/
It's always a good idea to be on owner's forums for the model car(s) you drive. Never visited http://www.corolland.com/ but you might want to check it out. Also, http://www.toyotanation.com/ - have used it to research a few general things and found it crowded with 20 something Ricer types, but that could have been bad timing.
http://www.safecarguide.com/gui/prb/complaints.htm
TSB list (registration required)
http://www.mycarstats.com/auto_tsbs/auto_tsbs.asp
http://www.mycarstats.com/auto_TSBs/TOYOTA_COROLLA_TSBs.asp
Not sure if these would pretain to shocks, but you can look them up:
1) SERVICE BULLETIN:SU00302 // NHTSA ITEM NUMBER:635869
2) SERVICE BULLETIN:00302 // NHTSA ITEM NUMBER:10000270
Toyota owner's resource:
http://www.yotarepair.com/
It's always a good idea to be on owner's forums for the model car(s) you drive. Never visited http://www.corolland.com/ but you might want to check it out. Also, http://www.toyotanation.com/ - have used it to research a few general things and found it crowded with 20 something Ricer types, but that could have been bad timing.
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I was once 3km over a warranty and the dealership refused to cover me. I was so totally pissed I never bought that brand again.
I have a 99 Transport I had 105 K on it when I was hit with a 2500.00 Bill for the front end. I spoke to the service advisor and was told I was out of luck... Evan called GM directly and told the same thing. With a little perseverance I contacted the Service Manager and pleaded my case. I mentioned to him that at my age (Early 30's)that myself as well as the circle of friends I have who would be in the market for new cars and vans and that I would be inclined to tell everyone what type of quality car I had bought. I also mentioned to him that this was my second new car from GM and that I serviced both at this dealership. The Manager offered to go to bat for me turned out that since I was just over 100K that GM would cover all but about 400.00 of the bill. Funny how that worked out ... I have since told many of the people that I know about this so far one has bought GM partially because they backed me up and I will be in the market for some new wheels next year...
MMouse_10
MMouse_10
So mmouse, you basically blackmailed them into covering the cost of your old vehicle's repairs?
Am I the only one that doesn't see something wrong with this?
Now if it was a recurring problem with all transports, and GM knew about it (re: dodge minivans and transmissin problems) then I could see doing this.
Am I the only one that doesn't see something wrong with this?
Now if it was a recurring problem with all transports, and GM knew about it (re: dodge minivans and transmissin problems) then I could see doing this.
