I ordered a mahagony table from Ashley furniture. I received it about a week ago, and recently noticed that there was a chip in the wood. Naturally, I immediately called to report the defect - this was last Saturday. I was told that a customer care associate would be calling me back within a couple of days. Never heard from anyone.
Today I call back, go through the hassle of explaining everything again over the phone. Sales lady tells me that the person in charge is on their lunch break, and says he or she will call me back. Well, they didn't. I am going to give them until tomorrow. If I still haven't heard back by Thursday, I will get in touch with them again, only this time I won't be so polite.
IMO, in addition to having them replace the table with a new one, I feel I am entitled to some other form of compensation as well for the aggravation/inconvenience caused by their poor level of customer service in this instance. Any thoughts on this, and/or ideas on what I should ask for??
Thanks.
Today I call back, go through the hassle of explaining everything again over the phone. Sales lady tells me that the person in charge is on their lunch break, and says he or she will call me back. Well, they didn't. I am going to give them until tomorrow. If I still haven't heard back by Thursday, I will get in touch with them again, only this time I won't be so polite.
IMO, in addition to having them replace the table with a new one, I feel I am entitled to some other form of compensation as well for the aggravation/inconvenience caused by their poor level of customer service in this instance. Any thoughts on this, and/or ideas on what I should ask for??
Thanks.
