The girl looks like she is East Indian. A lot of these south asian women that have been westernized think they are god's gift to this world. A person who is so educated and professional would have never reacted to the situation that way.
Wow, the internets have already discovered her name, her Linkedin profile's already been taken down but here's a screenshot: http://i.imgur.com/oLtRz.png
Shes a hot girl..but a snobby bitch..education has nothing to do with how u conduct yourself...whether she was doing what they accused her of she reacted like she was better than whoever she was arguing with..who knows if she is or not..regardless it shows very little class.
That chick has serious issues. I bet I lot of it had to do with the fact the train rep was black (and a woman), but to her credit she handled herself very professionally. I was expecting her to go off on the brat.