Pussy ass bitch, he should have slugged her upside the head.
And anyways, what could he say, a policy that saves lives might cost a few in the process, but it's hard to make that point to someone who got the shit end of that stick. I am sure in some cases seat belts have trapped people to their deaths, but seatbelts good hmmkay
I can see why he walked away from that one, assuming it was a grieving mother and not some typhoid Mary making up shit. Not as if you are going to reason with someone who is greving, if she hasn't gotten the point by then, she is literally inconsolable.