If you read the posts by Cydney, you will quickly realize that for her customer service means "Don't bother me, silly people". Over the past years many issues have been discussed here about her agency - Inexperienced young girls hired by her upselling in the room, time management issues, annoying phone calls from her near the end of session, outdated photos etc. Her response to all these have them have been defensive and confrontational. For her customer service means - The customer is wrong and i'm right and take it or leave it. It has been intesting to read her responses here to requests for more pics. She feels irritated by such requests. Rather than putting up new/more pics to actively promote the girls (who give her $40 everytime they service a client for half hour) she thinks people should be satisfied by whatever is dished out to them. It's an attitude that is exact opposite of good customer service.
I'm surprised why would a girl like Kayla or any other girl hire her as an agent and give 1/3rd of earnings. Customers see Kayla not because of SR but inspite of SR. I would rather have her my full $120 as a gratitude for giving me the pleasure of enjoing her body rather then $40 going into the pocket of a lame agent.