Having been a volunteer there for years, and having talked openly and frankly to the people that work there, i can say this
the management is corrupt, and were appointed unfairly, they are living on fat salaries and driving fancy cars while paying the people that work with the animals and with the public next to nothing ($10 an hour)
employees work under constant verbal and mental abuse from management, staying in their jobs because of their love of animals, and desire to do the best they can.
no one is happy there. employees feel dis-empowered and are disillusioned by managements lack of concern. they simply have been bullied into keeping their mouths shut. open your mouth and push for change, you lose your job.
someone needs to get in there and reform the place. the people running this "non-profit" need to be de-throned, and the employees on the ground level given the chance to voice their ideas regarding necessary changes to the legislature and the way the place is run. ask anyone that works on the ground floor. they know what needs to happen to make the place run more smoothly, and create a better atmosphere for the animals.
it really is a sad state of affairs.