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What would you do? Rogers is mis-charging me in my favour

Jasmine Raine

Well-known member
Jul 28, 2014
4,049
48
48
I signed up for ignite TV back in March. For three months they tried to get my computer to be able to login into their online platform for viewing when not at home. It would only work on a Rogers network. It's suppose to work everywhere.

So by the end of it all, I was credited 3 months of service and given $40 off my bundle for the next year.

2 months ago I cut cable altogether for streaming services. I only have internet and phone with Rogers now.

My bill for unlimited internet is $30/month taxes in because they are applying the $40 credit that was only suppose to be for the bundle package I no longer have. Plus they are only charging me the bundle price for internet at $60/month instead of the regularly advertised price of 100/month. So basically I'm getting roughly $80 off my bill for their mistake.

I have this credit for a year. I have about 9 months to go.

I know what I'm going to do. Curious, what would you do? Tell them and lose the credit or keep your mouth shut and save?
 

Mr Bret

Well-known member
Aug 13, 2012
5,386
838
113
The last thing you want is a retroactive charge some months down the line.
You also want a clear conscience.
They are always ready to bargain.
Call them, ask to speak with a customer retention representative.
Tell them your situation. Also tell them you definitely like the new price point and that you'd really like it to stay exactly where it is.
What can they do to accommodate you?
You will likely end up somewhere in the middle but will have a clear conscience.
 

Grimnul

Well-known member
May 15, 2018
1,482
27
48
With Rogers? Well, they’re greedy assholes and provide terrible service so fuck ‘em, they can take the hit. Plus, I’ll never forgive them for renaming the SkyDome. If it were another company that actually seemed to care about their customers, I’d probably be inclined to be honest.
 

shack

Nitpicker Extraordinaire
Oct 2, 2001
46,705
7,980
113
Toronto
I will second "fuck 'em". Not your fault. If they give you a hard time tell them that you are switching. They are not the only game in town. You have paid what they asked for.
 

John Wick

Baba Yaga
Oct 25, 2019
2,276
2,495
113
Be honest about it. It will always come back around and bite you in the ass if you start screwing around.
 

james t kirk

Well-known member
Aug 17, 2001
23,932
3,679
113
Enjoy the discount.

Sooner or later they will catch up with you and when that happens you just say you were unaware and you figured they knew what they were doing. Agree to pay the correct rate going forward. End of story.
 

|2 /-\ | /|/

Well-known member
Mar 5, 2015
6,515
1,131
113
That’s it. I am reporting this to Rogers administration team and loyalty program and will demand the same discount or I am walking to the blue side :p
 

Mr Deeds

Muff Diver Extraordinaire
Mar 10, 2013
5,980
3,017
113
Here
I have absolutely no conscience so I would just run with it.
 

shack

Nitpicker Extraordinaire
Oct 2, 2001
46,705
7,980
113
Toronto
I am a long time subscriber of The Star. When I moved a few years ago, I informed them of the change of address and delivery continued. I get billed monthly (no credit card autopay for me). After about 6 weeks I had not received a bill from my delivery guy. I called the Star twice and told the delivery guy once. I got 2 years of free papers, until a new delivery guy took over. No request for retroactive payments.
 

Jasmine Raine

Well-known member
Jul 28, 2014
4,049
48
48
That’s it. I am reporting this to Rogers administration team and loyalty program and will demand the same discount or I am walking to the blue side :p
Hahahahaha. You're funny.


Part of my problem is I won't switch. Well not to Bell anyway. I hate them the most out of the all companies.

I may switch to Tekesavy or something. I'm going to call them and see what they say. I can't always threaten and then they can call my bluff. Lol.
 

Uncharted

Well-known member
Aug 8, 2013
1,025
968
113
Hahahahaha. You're funny.


Part of my problem is I won't switch. Well not to Bell anyway. I hate them the most out of the all companies.

I may switch to Tekesavy or something. I'm going to call them and see what they say. I can't always threaten and then they can call my bluff. Lol.
Don't say a damn word to Rogers.
The amount of times they have incorrectly overcharged people, this is Karma so run with it.

If (and I stress the word if) they attempt to retroactively charge you for previous months of their mistake, just switch to another ISP.
The original package was changed, and they agreed to it. It is their responsibility to price your new service properly.

Each bill you receive is a contract. The fact that they prepare and send you the bill means they agree to what is on it. The fact that you pay the bill and continue with the service means you agree with that price.
Rogers trying to retroactively increase the contractually agreed upon price, for services already rendered is called bait and switch, and is against Ontario Consumer Protection Laws.
As such, they have no actual power to collect a retroactive payment even if they tried. Few collection agencies would take on such a case because of it, as it would also leave them liable if you ever brought suit against Rogers.

A company I worked for had the same thing happen with Bell. Bell under charged them for 10 years, then tried to retroactively get 10 years worth of back payment. The company dropped Bell immediately, and Bell sent it to their own debt collection company. My company sued Bell, and the Debt collection company that kept harassing them. Apparently the Judge was just floored at the gall of Bell to even attempt what they did. Needles to say, everyone at my company got quite the Christmas Bonus the year the case was settled.
 

nomos

Active member
Feb 18, 2004
462
67
28
Hahahahaha. You're funny.


Part of my problem is I won't switch. Well not to Bell anyway. I hate them the most out of the all companies.

I may switch to Tekesavy or something. I'm going to call them and see what they say. I can't always threaten and then they can call my bluff. Lol.
I've been with Teksavvy for for close to 20 years when they used to be called Ontario DSL and I've never looked back. Both, the service and their customer support are great. It is the only company that I've deal with during this whole time from which Ive received emails on 3 separate occasions telling me that they found efficiencies in their system and therefore, they are reducing my monthly bill for internet by $5.00 I think in total they have reduced my internet bill by over $10 now. Currently I pay $45 for plenty of bandwith, and good speed. I highly recommend them.
 

explorerzip

Well-known member
Jul 27, 2006
7,990
1,180
113
Be honest about it. It will always come back around and bite you in the ass if you start screwing around.
Be honest about what? She's not committing fraud.
It's a billing and record keeping issue on Rogers end. It isn't a customer's job to keep tabs on internal company processes.
 

TeeJay

Well-known member
Jun 20, 2011
8,052
731
113
west gta
The last thing you want is a retroactive charge some months down the line.
No such thing read your contract
Billing adjustments (for or against) need to be applied within 90 days

You also want a clear conscience.
They are always ready to bargain.
Call them, ask to speak with a customer retention representative.
Tell them your situation. Also tell them you definitely like the new price point and that you'd really like it to stay exactly where it is.
What can they do to accommodate you?
You will likely end up somewhere in the middle but will have a clear conscience.
Clear conscience? You crack me up man.

I actually had a cancelled Bell cell phone that worked for over a year (I am going to say about 14 months) bill free before they finally turned it off
 

TeeJay

Well-known member
Jun 20, 2011
8,052
731
113
west gta
Be honest about what? She's not committing fraud.
It's a billing and record keeping issue on Rogers end. It isn't a customer's job to keep tabs on internal company processes.
Exactly
Its no diff than when a cashier scans something wrong at a retail store
If price is in your favour you aren't committing any fraud etc
 

uchual

Active member
Jul 17, 2018
197
99
28
I'd contact them and let them know. The fact that they steal and cheat and try to screw costumers at every turn doesn't justify for one to drop at their level.
 

thirdcup

Well-known member
Jan 4, 2005
1,330
109
63
Directly above the center of the earth
my brother says he was regularly billed incorrectly from Rogers. And he regularly complained. And they regularly apologized, and made it right. Then he switched to Bell, a company that charged more. However, they did not bill incorrectly. According to my bro, Rogers, deliberately makes mistakes in their favor, but most of their customers pay. Very few take issue.
 

richaceg

Well-known member
Feb 11, 2009
11,551
3,627
113
Enjoy the discount.

Sooner or later they will catch up with you and when that happens you just say you were unaware and you figured they knew what they were doing. Agree to pay the correct rate going forward. End of story.
This...enjoy this, in fact I would set up a prepay system on my checking acct to pay the current rate. They can't automatically change that, they can only change the bill statement...when the time comes that they notify you about the "mistake"...give them the finger and tell them you're switching...tv is a dying technology now too...
 
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