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Thread: What would you do? Rogers is mis-charging me in my favour

  1. #1
    Fabulously Full Figured Jessica Rain's Avatar
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    What would you do? Rogers is mis-charging me in my favour

    I signed up for ignite TV back in March. For three months they tried to get my computer to be able to login into their online platform for viewing when not at home. It would only work on a Rogers network. It's suppose to work everywhere.

    So by the end of it all, I was credited 3 months of service and given $40 off my bundle for the next year.

    2 months ago I cut cable altogether for streaming services. I only have internet and phone with Rogers now.

    My bill for unlimited internet is $30/month taxes in because they are applying the $40 credit that was only suppose to be for the bundle package I no longer have. Plus they are only charging me the bundle price for internet at $60/month instead of the regularly advertised price of 100/month. So basically I'm getting roughly $80 off my bill for their mistake.

    I have this credit for a year. I have about 9 months to go.

    I know what I'm going to do. Curious, what would you do? Tell them and lose the credit or keep your mouth shut and save?
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  2. #2
    The last thing you want is a retroactive charge some months down the line.
    You also want a clear conscience.
    They are always ready to bargain.
    Call them, ask to speak with a customer retention representative.
    Tell them your situation. Also tell them you definitely like the new price point and that you'd really like it to stay exactly where it is.
    What can they do to accommodate you?
    You will likely end up somewhere in the middle but will have a clear conscience.

  3. #3
    With Rogers? Well, they’re greedy assholes and provide terrible service so fuck ‘em, they can take the hit. Plus, I’ll never forgive them for renaming the SkyDome. If it were another company that actually seemed to care about their customers, I’d probably be inclined to be honest.

  4. #4
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    I will second "fuck 'em". Not your fault. If they give you a hard time tell them that you are switching. They are not the only game in town. You have paid what they asked for.

  5. #5
    Be honest about it. It will always come back around and bite you in the ass if you start screwing around.
    Everything's Got A Price

  6. #6
    Enjoy the discount.

    Sooner or later they will catch up with you and when that happens you just say you were unaware and you figured they knew what they were doing. Agree to pay the correct rate going forward. End of story.

  7. #7
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    Quote Originally Posted by james t kirk View Post
    Enjoy the discount.

    Sooner or later they will catch up with you and when that happens you just say you were unaware and you figured they knew what they were doing. Agree to pay the correct rate going forward. End of story.

  8. #8
    That’s it. I am reporting this to Rogers administration team and loyalty program and will demand the same discount or I am walking to the blue side

  9. #9
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    I have absolutely no conscience so I would just run with it.

  10. #10
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    I am a long time subscriber of The Star. When I moved a few years ago, I informed them of the change of address and delivery continued. I get billed monthly (no credit card autopay for me). After about 6 weeks I had not received a bill from my delivery guy. I called the Star twice and told the delivery guy once. I got 2 years of free papers, until a new delivery guy took over. No request for retroactive payments.

  11. #11
    Fabulously Full Figured Jessica Rain's Avatar
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    Quote Originally Posted by |2 /-\ | /|/ View Post
    That’s it. I am reporting this to Rogers administration team and loyalty program and will demand the same discount or I am walking to the blue side
    Hahahahaha. You're funny.


    Part of my problem is I won't switch. Well not to Bell anyway. I hate them the most out of the all companies.

    I may switch to Tekesavy or something. I'm going to call them and see what they say. I can't always threaten and then they can call my bluff. Lol.
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  12. #12
    Quote Originally Posted by Jessica Rain View Post
    Hahahahaha. You're funny.


    Part of my problem is I won't switch. Well not to Bell anyway. I hate them the most out of the all companies.

    I may switch to Tekesavy or something. I'm going to call them and see what they say. I can't always threaten and then they can call my bluff. Lol.
    Don't say a damn word to Rogers.
    The amount of times they have incorrectly overcharged people, this is Karma so run with it.

    If (and I stress the word if) they attempt to retroactively charge you for previous months of their mistake, just switch to another ISP.
    The original package was changed, and they agreed to it. It is their responsibility to price your new service properly.

    Each bill you receive is a contract. The fact that they prepare and send you the bill means they agree to what is on it. The fact that you pay the bill and continue with the service means you agree with that price.
    Rogers trying to retroactively increase the contractually agreed upon price, for services already rendered is called bait and switch, and is against Ontario Consumer Protection Laws.
    As such, they have no actual power to collect a retroactive payment even if they tried. Few collection agencies would take on such a case because of it, as it would also leave them liable if you ever brought suit against Rogers.

    A company I worked for had the same thing happen with Bell. Bell under charged them for 10 years, then tried to retroactively get 10 years worth of back payment. The company dropped Bell immediately, and Bell sent it to their own debt collection company. My company sued Bell, and the Debt collection company that kept harassing them. Apparently the Judge was just floored at the gall of Bell to even attempt what they did. Needles to say, everyone at my company got quite the Christmas Bonus the year the case was settled.

  13. #13
    Quote Originally Posted by Jessica Rain View Post
    Hahahahaha. You're funny.


    Part of my problem is I won't switch. Well not to Bell anyway. I hate them the most out of the all companies.

    I may switch to Tekesavy or something. I'm going to call them and see what they say. I can't always threaten and then they can call my bluff. Lol.
    I've been with Teksavvy for for close to 20 years when they used to be called Ontario DSL and I've never looked back. Both, the service and their customer support are great. It is the only company that I've deal with during this whole time from which Ive received emails on 3 separate occasions telling me that they found efficiencies in their system and therefore, they are reducing my monthly bill for internet by $5.00 I think in total they have reduced my internet bill by over $10 now. Currently I pay $45 for plenty of bandwith, and good speed. I highly recommend them.

  14. #14
    Quote Originally Posted by John Wick View Post
    Be honest about it. It will always come back around and bite you in the ass if you start screwing around.
    Be honest about what? She's not committing fraud.
    It's a billing and record keeping issue on Rogers end. It isn't a customer's job to keep tabs on internal company processes.

  15. #15
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    Quote Originally Posted by Mr Bret View Post
    The last thing you want is a retroactive charge some months down the line.
    No such thing read your contract
    Billing adjustments (for or against) need to be applied within 90 days

    Quote Originally Posted by Mr Bret View Post
    You also want a clear conscience.
    They are always ready to bargain.
    Call them, ask to speak with a customer retention representative.
    Tell them your situation. Also tell them you definitely like the new price point and that you'd really like it to stay exactly where it is.
    What can they do to accommodate you?
    You will likely end up somewhere in the middle but will have a clear conscience.
    Clear conscience? You crack me up man.

    I actually had a cancelled Bell cell phone that worked for over a year (I am going to say about 14 months) bill free before they finally turned it off

  16. #16
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    Quote Originally Posted by explorerzip View Post
    Be honest about what? She's not committing fraud.
    It's a billing and record keeping issue on Rogers end. It isn't a customer's job to keep tabs on internal company processes.
    Exactly
    Its no diff than when a cashier scans something wrong at a retail store
    If price is in your favour you aren't committing any fraud etc

  17. #17
    Quote Originally Posted by Grimnul View Post
    With Rogers? Well, they’re greedy assholes and provide terrible service so fuck ‘em, they can take the hit.t.
    This

  18. #18
    I'd contact them and let them know. The fact that they steal and cheat and try to screw costumers at every turn doesn't justify for one to drop at their level.

  19. #19
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    my brother says he was regularly billed incorrectly from Rogers. And he regularly complained. And they regularly apologized, and made it right. Then he switched to Bell, a company that charged more. However, they did not bill incorrectly. According to my bro, Rogers, deliberately makes mistakes in their favor, but most of their customers pay. Very few take issue.
    ​​I hate to advocate drugs, alcohol,violence, or insanity to anyone, but they've always worked for me.
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  20. #20
    Quote Originally Posted by james t kirk View Post
    Enjoy the discount.

    Sooner or later they will catch up with you and when that happens you just say you were unaware and you figured they knew what they were doing. Agree to pay the correct rate going forward. End of story.
    This...enjoy this, in fact I would set up a prepay system on my checking acct to pay the current rate. They can't automatically change that, they can only change the bill statement...when the time comes that they notify you about the "mistake"...give them the finger and tell them you're switching...tv is a dying technology now too...

  21. #21
    Quote Originally Posted by Mr Bret View Post
    The last thing you want is a retroactive charge some months down the line.
    You also want a clear conscience.
    They are always ready to bargain.
    Call them, ask to speak with a customer retention representative.
    Tell them your situation. Also tell them you definitely like the new price point and that you'd really like it to stay exactly where it is.
    What can they do to accommodate you?
    You will likely end up somewhere in the middle but will have a clear conscience.
    I don't think it's possible. All i know is that they can change your plan but they can't retroactive a mistake on their part...

  22. #22
    Keep quiet and enjoy for as long as your are able.
    But keep an eye on the bills so that you know if it suddenly ends.

  23. #23
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    be honest. santa know who' been naughty n nice





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