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Logging onto WiFi at home

Don Draper

Cufflinks & Cognac
Nov 24, 2009
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My lovely niece is staying with me for a few days.

She opened up her MacBook and has the proper password to my WiFi but all she gets is the spinning wheel of death.

All is fine with my puter and my phone. All is fine with my SO's puter and her phone. My niece's phone is fine but her MacBook..oi vey!

How can I help her with this?
 

SchlongConery

License to Shill
Jan 28, 2013
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My lovely niece is staying with me for a few days.

She opened up her MacBook and has the proper password to my WiFi but all she gets is the spinning wheel of death.

All is fine with my puter and my phone. All is fine with my SO's puter and her phone. My niece's phone is fine but her MacBook..oi vey!

How can I help her with this?
If she is hot, send her to my place!

If not, then have her shut down her computer and re-start it without opening any programs and then connect to your wifi.
 

Jasmine Raine

Well-known member
Jul 28, 2014
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I would suggest disabling the wifi and then trying. To be honest, without seeing the actual computer it is hard to make a judgement. I am just thinking that it maybe that the computer is trying to connect to the last succesful wifi connection which would be her home one I assume. So you have to get it to look for the new wifi, which is yours.

Again, just an assumption.
 

Don Draper

Cufflinks & Cognac
Nov 24, 2009
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If she is hot, send her to my place!

If not, then have her shut down her computer and re-start it without opening any programs and then connect to your wifi.
She's absolutely beautiful and a stunner so dream on! She's a model and part time actress. I've seen cars skid to a halt cause the driver was too distracted watching her instead of his driving.

She'll never be close enough to your grubby little hands so put that out of your sphere right away. Ha!

Thanks for the info though. I'll ask her if she's tried that already.
 

Promo

Active member
Jan 10, 2009
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Hi Don,

There could be multiple areas causing this problem, but usually it's a setting that she's accidently selected or a OS "bug" often cleared by a cold boot, clearing wifi passwords (cache) or restoring wifi setting to factory default.

AP = Access Point = wireless router

I doubt it's the wireless router, but a few thoughts:
1) Via the router's DHCP configuration have you limited the number of connections? The default is usually an entire subnet, but sometimes older routers were limited to 15 or less connections (technically would only issue 15 IP addresses and they would have to time-out). <-- Just an FYI, although a router can support 250+ simultaneous connections, most consumer grade router's performance dies at 3-10 simultaneously used connections. They simply don't have the CPU power to provide encryption, and maintain TCP connections. Even commercial quality (i.e. Cisco) can barely support 25-50 without a noticeable performance impact.

2) Are there many other routers in your area? i.e. when you search for an AP is there more than 3-4 APs all with good signal strength? Normally an AP will search for a channel(s) with the least interference, but some older routers suck at this and you have to set then manually. I use this tool (https://inssider.en.softonic.com/) for identifying nearby APs, their channel and determine if I have to manually change my APs. <-- 95% of the time on newer APs you are okay, this only applies if you are using an older AP or have manually set the channel.

3) Do you have any weird encryption of signal types manually configured on the AP? Defaults generally work, but make sure G and N are both enabled and WPA2 Personal - AES is enabled.

It's probably the Mac itself:
1) Reboot the mac from completely off.

2) Reboot the AP.

3) Make sure the Mac is fully patched.

4) Clear the network from the Mac and retry: System Preferences >> Network >> Advanced and select your home network to clear, press the (-) and agree to Remove. Then retry connecting

5) Turn off Bluetooth

6) Try the suggestions in this link: https://support.apple.com/en-ca/HT202222

Is the router provided by your ISP? If yes, try their tech support.

If none of the above works, please post the make/model of the AP and the OS version of the Mac.
 

danmand

Well-known member
Nov 28, 2003
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She's absolutely beautiful and a stunner so dream on! She's a model and part time actress. I've seen cars skid to a halt cause the driver was too distracted watching her instead of his driving.

She'll never be close enough to your grubby little hands so put that out of your sphere right away. Ha!

Thanks for the info though. I'll ask her if she's tried that already.
As we always say on terb: "useless without a photo"
 

Don Draper

Cufflinks & Cognac
Nov 24, 2009
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bver_hunter

Well-known member
Nov 5, 2005
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Does she have the same issue if she tries to connect to the WIFI at Tim Hortons, or Starbucks? Also try wiring it to the modem and see if she has the same issue.
 

danmand

Well-known member
Nov 28, 2003
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Does she have the same issue if she tries to connect to the WIFI at Tim Hortons, or Starbucks? Also try wiring it to the modem and see if she has the same issue.
If is accurate, she will have lots of help at Starbucks (and would never show her pretty self at Tim Hortons)
 

nottyboi

Well-known member
May 14, 2008
22,447
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try forgetting the login..i.e delete it, and then set it up from scratch. Sometimes if you change the router and use the same password the computer will see a different MAC ID on the router and not allow connection to prevent spoofing.
 

funfunfun010101

Love having fun.
Oct 1, 2016
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Ottawa
try forgetting the login..i.e delete it, and then set it up from scratch. Sometimes if you change the router and use the same password the computer will see a different MAC ID on the router and not allow connection to prevent spoofing.
I would bet money this would have solved the issue.
 

Mod99

Moderator
Feb 13, 2010
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It could also be that a maximum number of connections has been set and reached on the router and the additional connection is refused.
 

YVR_hacker

New member
Aug 9, 2017
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0
1. Start up a Terminal in MAC, run the ifconfig command and see if she's getting an IP address
2. If she is, attempt to ping the gateway (in Mac I think they term it GW).

Sounds to me like some DNS configuration issue.
 
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