So here is the story.
http://www.ctvnews.ca/canada/woman-...-from-washroom-on-air-canada-flight-1.3467145
http://www.cbc.ca/news/canada/calgary/toddler-sat-in-pee-air-canada-grandmother-says-1.4166122
My question is, when do people start taking responsibility for their own actions. How do you bring a child that young with potty issues on a plane without bringing a change of clothes. I bring a change of clothes anytime I travel in case my luggage is lost. It is like travel common sense. Not being there of course, I think maybe the attendant was doing her job, and this entitled woman is calling the attendant hostile because she was not given the answer she wanted, not because the attendant was actually HOSTILE. To be so demanding to want a full refund, and personal apology, like get real lady.
She gets to pass the buck on the diaper, and the change of clothes. All of sudden in the second story, a little after the first was published, she is now stating she feared being barred from future flights, because some other passenger said so???? And no one offered to move the cart?? Did she ask? Did she say to those attendants - "hey - 3 year old has to pee, can we get past please?"
I just have to wonder when people are going to start to be held accountable for their own short comings that lead to situations like this. Business class people pay a higher price and if that means they get to hog that washroom, then so be it. they have that right as well.
Now I know I sound mean. I get it, it was a poor 3 year old who should not have had to go through this, but I think the fault lies more with Grandma, then the attendant who was just doing their job.
Thoughts?
http://www.ctvnews.ca/canada/woman-...-from-washroom-on-air-canada-flight-1.3467145
and another take on the story - which is the original that I readAn Alberta woman said Air Canada refused to let her three-year-old granddaughter use the nearest washroom on a flight from Nova Scotia to Calgary, which resulted in the toddler wetting herself and having to sit in her own urine for three hours.
“When I did go to take Ruby to use the washroom around the second or third time the flight attendant told me I couldn’t come up here anymore,” grandmother Stacey Osmond told CTV News Channel Monday.
“I was taken aback by it. I couldn’t believe it,” she said. “I didn’t know that washroom was only for business class people.”
Osmond said the agent who helped her book the flight put the couple in seats close to the washroom so her granddaughter could have quick access.
After being denied access, Osmond and Ruby went back to their seats.
A little while later, when they tried to use the rear washroom, a service cart was blocking the aisle.
“I tried to take her to the front washroom and explain to [the flight attendant] that the service cart was blocking the rear washroom and she still said no,” said Osmond.
Osmond told CTV News Channel that she stood behind the service cart for a period of time and no one offered to move it, so they once again returned to their seats.
Ruby became insistent that she needed to use the washroom.
“I didn’t want to cause a scene or have an incident with my small grandchild so Ruby ended up peeing in her pants,” she said.
While Osmond did think about pressing the issue, a passenger seated next to her scared her by saying that Air Canada could bar her from flying on the airline in the future. So she decided against it.
Osmond added that she also observed another passenger attempt to use the front bathroom due to the service cart blockage and was denied on three separate occasions.
Osmond told CTV News Channel that Ruby was stoic about the whole situation.
“She kept telling me it will be okay Nan,” said Osmond. “She was good with it.”
Osmond sent Air Canada a message the following day and they apologized and offered her a 25 per cent discount on her next flight.
But Osmond wrote back that it wasn’t enough.
Air Canada then phoned and apologized, as well as offered a $200 voucher for future flights and some toys for Ruby, Osmond said.
Osmond still isn’t satisfied. She told CTV News Channel she should have gotten an apology from the flight attendant herself.
“They can’t be behaving like this and expect someone else to clean it up for them,” she said.
Air Canada told CTV News Channel they have been in touch with Osmond about this “regrettable incident” and have no further comment on this issue.
http://www.cbc.ca/news/canada/calgary/toddler-sat-in-pee-air-canada-grandmother-says-1.4166122
I am kind of at a loss here. I truly think this woman is a little out to lunch. At least based on the first story I read. It seems there has since been some changes to the story. Now another person was also denied, and I think this woman may have thought that would help her case, but not quite. All it shows to me is that the attendant was treating everyone equally.An Alberta woman says a return flight from Nova Scotia to Calgary last month went wrong after her granddaughter was prevented from using the closest washroom, leading the toddler to wet herself and sit in her own urine for about three hours.
And while Air Canada has offered to make it right, Stacey Osmond says she is looking for a personal apology from the flight attendant to prevent it from happening again.
Osmond says the agent who helped her book the flight put the couple in seats close to business class at the front of the airplane so that her granddaughter, who's almost three years old, would have quick access to a washroom.
"The second or third time I tried to take Ruby to the bathroom, the flight attendant told me, 'I can't have you coming up here anymore,'" Osmond, who lives in Okotoks just south of Calgary, told CBC News.
"I said, 'She's a baby. I was given those seats by a booking agent for that reason, so that she would be close to the bathroom.'
"She said, 'That doesn't matter, you are not to come up here.'"
Osmond says about midway through the 5½-hour flight, her granddaughter, Ruby, needed to go but a service cart blocked her access to the washroom at the rear of the plane.
Ruby couldn't hold it and wet herself, Osmond says.
"I was enraged," she said.
"I sat there, still having to play with Ruby with a smile on my face, while I was just full of anger because of this woman, especially after she peed in her pants. I got some napkins off the flight attendant and I put them underneath her so she could sit on them."
Ruby had finished potty training months earlier, so Osmond did not think to have a diaper on hand. She says she didn't have a change of clothes ready either, because she hadn't flown with a small child in about 15 years.
Once back in Calgary, Osmond says Air Canada offered her a 25 per cent discount off her next flight, a $200 voucher and some toys for Ruby, but the 44-year-old says she's looking for a full refund and she'd like to hear from the flight attendant directly.
"I'd like her to have to call and apologize and maybe she'll think twice about how she acts in the future," Osmond said.
"It was a very unpleasant flight for us."
An airline spokesperson acknowledged the incident.
"We're in contact with our customer about this regrettable incident. We have no further comment," Angela Mah wrote in an emailed response.
A Halifax-based airline passenger advocate says staff should be able to use discretion.
"Something has to change here," Gabor Lukacs said.
"Safety is very important, but where do we draw the line between restrictions for the sake of safety and insanity. It is just lack of restraint. Those powers to direct passengers are given to crew for the purpose of safety, not for the purpose of making passengers wet themselves."
Meanwhile, Osmond says her issue is with that one employee.
"I don't blame an entire airline for one flight attendant," she said. "This was the first time I experienced such hostility."
My question is, when do people start taking responsibility for their own actions. How do you bring a child that young with potty issues on a plane without bringing a change of clothes. I bring a change of clothes anytime I travel in case my luggage is lost. It is like travel common sense. Not being there of course, I think maybe the attendant was doing her job, and this entitled woman is calling the attendant hostile because she was not given the answer she wanted, not because the attendant was actually HOSTILE. To be so demanding to want a full refund, and personal apology, like get real lady.
She gets to pass the buck on the diaper, and the change of clothes. All of sudden in the second story, a little after the first was published, she is now stating she feared being barred from future flights, because some other passenger said so???? And no one offered to move the cart?? Did she ask? Did she say to those attendants - "hey - 3 year old has to pee, can we get past please?"
I just have to wonder when people are going to start to be held accountable for their own short comings that lead to situations like this. Business class people pay a higher price and if that means they get to hog that washroom, then so be it. they have that right as well.
Now I know I sound mean. I get it, it was a poor 3 year old who should not have had to go through this, but I think the fault lies more with Grandma, then the attendant who was just doing their job.
Thoughts?