coming from a former bell mobility employee they are absolutely shit.
i worked at their head office in mississauga and they screwed me twice, their own employees.
once for my 2 employee plan phones $1000.00, but i managed to get $800.00 back still fighting for another $250.
then when purchasing a phone inside their cafeteria during lunch, a $50 rebate was offered when purchasing a panasonic phone and let me tell you how attractive that deal was because of the price of the phone PLUS the rebate...then a few weeks later, called the guy who sold us the phone and said, sorry no rebate it was a mistake, i haven't forgotten, this was last December, im supposed to be getting a callback this wednesday...the pricks are refusing to give me $50.
the reason i quit?
EVERY SINGLE CALL I GOT from their subscribers was a raving lunatic who was pissed at Hell Mobility for screwing them on their phone bills. we had to use the excuse that everything was fine and the switch over to a new billing system was at fault and things would get fixed...ABSOLUTE BS.
A lot of people didn't and i got sick of the complaints, minutely (such a word? if you can say--->) HOURLY, daily...i honestly couldn't take it, because in fact WE COULD EASILY reimburse people, but HELL Mobility told us not to. Training us to say, "im sorry to hear that sir/ma'am". But i can try to help you with your situation bla bla bla.
There's a
"general sub-market button" that we have on every customers profile and it's basically a button that gives us the MAX. amount of money we technically could give the customer back.
In general, if the customer signed up for a 2year contract about $150 -$200 roughly was allowed. So that would help us decide okay fine, ill give this guy free call display for 6months (at $5/month = $30 of service) NO BIG DEAL when they can give you $150 EASILY CASH BACK. Free minutes, DOES NOT cost them a thing, so they encouraged us to give back free minutes and TRUST ME, fight them, and fight them and youll get minutes if anything.
as for sympatico, absolute SHIT. have high-speed myself 4 issues within a year. one call was escalated, put on hold, got disconnected. i got a callback 2 WEEKS later, when i fixed the problem myself.
im with rogers, i know 10 people with it and never a problem and customer service has been good.
But like Esco, thinking about going with someone smaller and giving the coin to the smaller guy
so BELL SUCKS
here's how they treated one of their customers of over 20years
http://members.shaw.ca/projectx1/bellmobility.htm
another happy Hell Mobility employee
http://www.ryanlowe.ca/blog/archives/001071_bell_mobility_billing_on_the_fritz.php
and another
http://www.ericgiguere.com/essays/why-i-hate-bell-mobility.html
comments/posts/rants/raves
http://www.engadget.com/entry/8277407851784728/
then there's my favourite...SMALL CLAIMS COURT
http://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/
ps - the reason they do this? they have money and can get away with it.
my recommendation if you're with them GET EVERY DETAIL IN CONTRACT...written out...cover every angle, get the rep (if you're in store, to write things out on the contract, if they refuse, ask them where's it written here before i sign)
DO NOT SIGN UP WITH THEM FOR PHONE SERVICE AT A SHIT BUY, OR FUTURE CRAP...i did...i got no contract, only a receipt with some Bell writing on it, etc.etc...