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Really Weird Jumper Issues...

Keebler Elf

The Original Elf
Aug 31, 2001
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I know, I know, I should have a whole tech forum for myself. I can't help it, I'm a tech-disaster waiting to happen. :eek:

My latest problem is one of the strangest I've ever experienced. I installed a brand new Western Digital hard drive with a brand new Windows XP Home edition and have been having all sorts of problems with it. My system crashes unexpectedly and sometimes reboots continuously after getting to the desktop.

But when I connect my second drive (Hitachi) as a slave and change the jumpers around (cable select on the primary), everything works... for a time. Then the system crashes and reboots. Playing around with the Hitachi jumper (specifically, trying different cable select options on the Hitachi) allows me about 20 minutes of access time to transfer data off the Hitachi to the Western Digital drive. Then the system crashes, reboots, and tells me "Reboot and Select Proper Boot Device", which I can't get around. I play around with the jumpers and, voila, I can get into Windows again. Then after a bit, it crashes. I'd desperately trying to get all my data off the Hitachi in case that drive is the problem. If it's the WD drive that is the problem, at least I'll have the same data on two different drives.

Anyone have any idea what the fuck is going on? I've run a diagnostic on the WD drive and so has a techy at the computer shop and it comes back as fine. Maybe there's a compatibility problem with the WD or the Hitachi or both, but the Hitachi always worked with my old system (same motherboard). Windows is fully installed with all updates.

My workaround detects the full drive sizes, if that matters.
 

joebear

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ask the tech guy to borrow an external USB case (ide or sata) case and attach your drive that way.

If you have to buy a case, it does not cost that much.
 

Keebler Elf

The Original Elf
Aug 31, 2001
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Interesting idea. I don't know if I'd want to install my drive with Windows that way though; USB slows things down doesn't it? Or are you talking about the Hitachi slave?
 

joebear

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put the hitachi in the USB external case, take it to computer place and make sure it is recognized properly.

what are the model numbers of the drives? Western Digital drives are finnicky and are known not to be 100% compatibily with other drives.
 

Keebler Elf

The Original Elf
Aug 31, 2001
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I have a USB external case already. Is there a way I can check to see if it's recognized properly?

Western Digital 3200JB
Hitachi Deskstar 7K250

Windows XP Home Edition
Asus P4R800-VM motherboard
 

joebear

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put the drive in and if windows recognizes it then run a hitachi drive utility. Seagate and WD have good HD diagnostic utilities. if you ran the utilities before and they came back negative the drive should be okay.

if the drive periodically unattaches itself from windows then there is a bigger problem since it cannot be a USB problem but a problem with the HD firmware that may not be correctable by reflashing it.
 

joebear

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Keebler Elf said:
Western Digital 3200JB
Hitachi Deskstar 7K250
These are the jumper settings for your drives.

http://wdc.custhelp.com/cgi-bin/wdc...3Rlcm4gRGlnaXRhbCAzMjAwSkI*&p_li=&p_topview=1

http://www.hgst.com/hdd/support/d7k250/d7k250jum.htm



Question:
I am a first time DIY user, and would like to know how should the IDE cables be connected when I set my IDE devices to "Cable Selected" mode?
Can you please help me with that? (I am using the bundled IDE cable inside ASUS motherboard package)

Answer:
You will see three connectors on the IDE cable defined into three colors as shown below:
Blue: Connect to IDE slots on your motherboard.
Black: Connect to the IDE device which you would like to set as IDE Master.
Gray: Connect to the IDE device which you would like to set as IDE Slave.

Please note: The above configuration only works when you set both drives to "cable select".
 

Keebler Elf

The Original Elf
Aug 31, 2001
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The Keebler Factory
Yup. I did all that. The WD is 10-pin and uses the 1-2 jumper position. I'm not sure if the Hitachi i 15-head or 16-head so I've been trying both and both have worked, albeit briefly.

I currently have the Hitachi set up as 16-head cable select (E-F, A-B). My system has been up and fully functioning for about 3-4 hours now--the longest time yet. I'm wondering if it has something to do with the fact that I've been constantly copying files throughout and not leaving any "downtime" for the computer to crash.

The test will be when I finish copying and shut down. When I start back up, that's when I expect a problem. Although it is slightly reassuring that my system hasn't crashed in hours...

But part of the overarching problem is that I can't get the WD drive to run on its own (no other drives attached), on cable select or otherwise, without continuously crashing and rebooting. That makes me wonder about a compatibility problem (which is what the techy speculated, although I think he was more concerned with not having to refund my money as the diagnostic test cleared the drive; apparently compatibility problems aren't the store's problem :rolleyes: ).

I don't think the Hitachi is the problem since I've had it totally disconnected and still had problems with Windows on the WD drive. Unless the Hitachi is somehow "remembered" somewhere (BIOS?)? Depending on what jumpers I select, BIOS has been able to fully recognize both drives.

I'm thinking about loading Windows onto an old WD120 hard drive and then slaving the new WD320 to it, just to see if the Windows on the WD320 is the problem (I doubt it is b/c I've reinstalled it 3 times and still have problems). If the WD320 still doesn't work, that makes me think the drive has a problem with my motherboard. If it does work, then it makes me think the problem is Windows on the WD320.
 

joebear

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Keebler Elf said:
My system has been up and fully functioning for about 3-4 hours now--the longest time yet. I'm wondering if it has something to do with the fact that I've been constantly copying files throughout and not leaving any "downtime" for the computer to crash.
It should have crashed by now for sure as you are continually accessing the drive. I don't think it has anything to do with leaving any downtime for the computer to crash as there is no IO operations and various windows services are not be taxed.

However, check it could be a ACPI/power management problem. You
have your machine set to go into a lower power state after some
interval of time, and it is not recovering from that state. Get
a copy of "dumppo.exe" and see what it says about which states are
currently supported by your motherboard. Otherwise, try disabling
all options to suspend to RAM etc in Windows. It could be that some
driver is incompatible with ACPI, hard to say.

I thought there might be an issue wrt having a decent power supply but it appears not be a problem.

I'm surprised as you cannot run the WD by itself.

Out of curiousity open the system event viewer and see if there are any system hardware errors. open control panel in classic view, open administrative tools then event viewer. post any errors.

second when the computer is booting press whatever key is needed to get into the bios and check to see if the WD is set to master and the Hitachi is set to slave and the boot order.

what bios version are you running ?
 

Keebler Elf

The Original Elf
Aug 31, 2001
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The Keebler Factory
Sure enough, when I restarted today it got to the Windows login page and rebooted. Did the same thing twice more and then went to the Windows black screen with grey writing; I selected start Windows normally and it rebooted and I got all the way to my desktop. Both drives recognized. It crashed and rebooted after about 2-3 minutes. Crashed and rebooted again then got to desktop with popup window reporting an error and do I want to report it to Microsoft. The error was:

Error signature
BCCode: 1000008e
BCP1: c0000005
BCP2: BFA1843E
BCP3: BAF25B88
BCP4: 00000000
OSVer: 5_1_2600
SP: 2_0
Product:768_1

Technical Details:
C:\DOCUME~1\Myname\LOCALS...

I didn't get the rest before it crased again.

My power supply is only a few months old and is a Purepower 430W. I was running three drives plus a CD-ROM and DVD burner so I wanted the power upgrade over the crappy one that came with the system.
 

Keebler Elf

The Original Elf
Aug 31, 2001
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203
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The Keebler Factory
For kicks, I completely unplugged the WD320 and plugged the Hitachi in as the sole drive on cable select. It worked fine and I'm back to the condition I was in at the start of the weekend.

It too had a popup window with error report.

Error signature:
BCCode: 100000d1
BCP1: 30000004
BCP2: 0000001C
BCP3: 00000001
BCP4: 804DC34D
OSVer: 5_1_2600
SP: 2_0
Product: 256_1

The technical details were:
C:\DOCUME~1\(myname)~1\LOCALS~1\Temp\WERfa4c.dir00\Mini062706-01.dmp
C:\DOCUME~1\(myname)~1\LOCALS~1\Temp\WERfa4c.dir00\sysdata.xml
 

Keebler Elf

The Original Elf
Aug 31, 2001
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I ran the Drive Fitness Test (v4.07) from the Hitachi site on the Hitachi drive and it found one or more corrupted sectors. Now I'm at a loss as to what to do. I can erase disk (which means I lose everything) or I can do sector repair (which means I may lose Windows functionality on the drive). :mad:

The failure code is 0x70 - Defective Device.
The technical Result Code (TRC) was 70005DCE
 

thewheelman

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If the Drive Fitness does not repair errors, then open MyComputer, right-click on Hitachi drive, go to properties , then Tools, and select error checking and tick both options.

It will want you to reboot to perform tests. Takes a while for the full disk surface scan.

I personally never use the cable-select setting on my drives. It probably makes no difference, but I always use the primary and slave jumpers. Primary connects to end IDE connector, slave to the middle connector. It make be old school method, but it has never failed me yet.
 

Keebler Elf

The Original Elf
Aug 31, 2001
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203
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The Keebler Factory
The techy told me WD has issues with the jumpers and sometimes you need to use cable select, despite the fact that the label on the drive and the website say something different (and, making matters worse, the jumper label on the drive says something different than what the WD website says for the exact same drive model :cool: ).

I'm really starting to think the problem is the WD320 drive. Either it's defective or just not compatible. Sometimes it works (briefly), but usually it doesn't. It worked for a good 4-5 hours last night but now I can't get it to work at all. Even removing all other drives doesn't solve the problem; I get the "Reboot and Select Proper Boot Device" error message. I've tried different jumper positions and it doesn't help. The drive is detected by BIOS depending on the jumper position, but it still won't load. Windows on it seems to be fine (at least in terms of loading and functioning, albeit briefly).

I'm going to take it back to the store (the deadline for returns is tomorrow) and tell the tech guy to either get it to work or take it back.

As an aside, I've tested my old drives (with the Hitachi as primary) and they all still work normally as they did before I ever bought the WD320. I now know there are sector errors on the Hitachi so if I can't get the WD320 to work I'm going to buy another brand (either Maxtor or Seagate), transfer my data to that drive, then wipe the Hitachi and reinstall Windows to it or the other drive.

I tried something else as well. I ran the Hitachi as master and plugged in an old WD120 that I haven't used in years. No matter what jumper setting, I can't get past the "Reboot and Select Proper Boot Device" error message. Depending on the jumper setting, I can get the WD120 to detect in BIOS but not with the Hitachi at the same time. It almost looks like the Hitachi might have problems running with any drive that wasn't part of my original installation. Which is a problem b/c purchasing a new drive (any drive) might run into the same problems as the WD320 (and now WD120).
 

Keebler Elf

The Original Elf
Aug 31, 2001
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joebear said:
what bios version are you running ?
The black screen on startup indicates: Asus ACPI BIOS Revision 1007

If I hit Delete, the BIOS Setup Utility indicates:

AMIBIOS
Version: 08.00.09
Build Date: 09/05/05
 

Keebler Elf

The Original Elf
Aug 31, 2001
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The Keebler Factory
I left it at the shop for the techy to take a look at it. He suggested it might be that the motherboard or RAM is in conflict with the HD320. Which seems kinda strange since I would have thought if it was in conflict it wouldn't work at all, rather than intermitantly.
 

doom-master

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Dec 17, 2004
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i am not sure if that help. you can try connect one of your drive to secondary ide controller and only connect one drive to primary ide controller (the boot drive)
 

Keebler Elf

The Original Elf
Aug 31, 2001
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That's a good suggestion. I didn't think of that.

If I do buy a new motherboard, does that require a fresh install of Windows?
 
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