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Rogers Wireless leaves customer with fraudulent bill

DCF

makin' U look good
Sep 10, 2005
40
0
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Canada
Looks Like Rogers needs to really get their act together - as a Rogers Customer one has absolutely no protection against Fraud...

Here is part of an article (CBC News - Sat, 17 Dec 2005 21:04:24 EST)
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Susan Drummond was shocked when she returned from an overseas trip in August to find an urgent message from Rogers Wireless saying she owed $14,000 in long distance charges.

"I've never had more than $100 on my bill, maybe $75, I don't make overseas calls," she said. "I immediately went to the police."

The university law professor's cellphone had been stolen while she was away and someone had made over 300 calls to Pakistan, Iran, and other countries.

Drummond says Rogers offered her no recourse, then cut off her son's phone, so she decided to take them to court.

That's when she says she found out Rogers Wireless had been hit with some elaborate security frauds, including one that went straight to the top.

Drummond's partner Harry Gefen attended a security conference in September, where he says he taped a conversation with Cindy Hopper, a senior Rogers security expert.

Hopper said criminals were using scanners to get the cellphone codes of the company's top executives. "They were cloning the senior executives repeatedly, because everyone was afraid to cut off [Roger's chairman] Ted Rogers' phone."

The company worked with police to track those unauthorized calls to a Toronto-based identity theft ring that Hopper claims had ties to the militant group, Hezbollah.

Now Drummond and Gefen want to know why the fraudulent calls weren't caught sooner and why they're stuck with the bill.
------------------------------------------------
 

Jade4u

It's been good to know ya
I think Rogers wants every penny that they think they can get and do not think that the little people (those other than themselves) will dare go up against them. That is the problem with big companies you usually get better treatment from smaller businesses. But that is ridiculous even with credit cards if they notice inaccurate spending they will call you about it.
 

Cobster

New member
Apr 29, 2002
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In all honesty, I have to say again, Telus is the company to be beat.
I have never had any insane issue like I did with Bell (Rogers speaks for itself here I guess).
Been with Telus for 6 years or almost.
Love them, never trading them for the world.
They're obviously doing something right, being at the top for the past 3-4 years in NORTH AMERICA.
 

DCF

makin' U look good
Sep 10, 2005
40
0
0
Canada
KWI - wow.... Sorry you had to go through all that with Embridge. You’re not the first one I've heard of having problems with this company. Glad you were able to resolve the issue without having to take them to court. This poor Lady "Susan G. Drummond" (regarding the Rogers issue) was only able to recoup her costs after she took Rogers to court. Good thing she's a professor at Osgoode Hall Law School. Susan Drummond is an acquaintance of mine so I know of this story first hand. Also one of the things that the article left out was the fact that Rogers added insult to injury by adding on a late fee of over $2000.00 making the bill upwards of $14000.00. I can't say I hate Rogers, in fact they provide a viable service, however when you hear stories such as this one... one has to wonder about the company culture.
Here's one of the many Articles on this story:
http://www.theglobeandmail.com/serv...s/LAC/20051220/CELLPHONES20/national/National
 

RogerRabbit

New member
Jul 7, 2003
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Its a mater of principal, no?

Is it me or has anyone else paid a "$25.00" late fee to ROGERS™on their account statements for being late with a payment? Not only do they charge interest but they have these additional penalties that are like killer interest fees?

Has anyone else here taken them to [small claims] court to dispute such unfair charges, other incorrect billing, etc. Does it work?

:)
 

canucklehead

Active member
Oct 16, 2003
2,422
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Big problem with Rogers is nice phones poor security the GSM has crappy encryption.
Telus rocks for security but crappy phones.
 

Cobster

New member
Apr 29, 2002
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Canuckle, has it right.
Telus has eh-phones, but their service and security, bar none.
But wtf, I could give a shit about picture taking phones, or video phones (that just costs extra for nothing really).
That's why I got a digital camera for, and video feed for my phone?
For what? To shell more cash out? Fuck that.
Telus rocks, the end.
 

Fabulous

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Mar 7, 2005
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RogerRabbit said:
Is it me or has anyone else paid a "$25.00" late fee to ROGERS™on their account statements for being late with a payment? Not only do they charge interest but they have these additional penalties that are like killer interest fees?

Has anyone else here taken them to [small claims] court to dispute such unfair charges, other incorrect billing, etc. Does it work?

:)
Yes I took Rogers to small claims court. They cut off my cell phone on the weekend, without as much as sending me a late payment letter or a phonecall. The overdue bill was only $80.00. I was pretty ticked off. Loyalty, clearly didn't mean anything to them. Been with Rogers since Cantel and cell phones came out. Usually before they cut the service, they at least give you a call and try to make payment arrangements. But when they so ruthlessly cut me, and refused to waive the $25.00 reconnection fee, I filed a claim for loss of income + $25.00. For the mediation they send their lawyer and presented a 'case law' from Ottawa, where a business owner in a similar case, sued them and lost. At the advice of the mediator, I didn't bother persuing it further and settled with Rogers for the court fees + the $25.00 reconnection fee.

On another note, I 'tried' to cut off my Rogers cell service after that, at the end of my contract. I was serious, lol, or at least I let them think it. The guy would not let me off the phone, he made some offer and I told him no thanks I already got another phone - not. He made me an offer I couldn't refuse. My cell phone bill is now $20.00 p/m
 

tboy

resident smartass
Aug 18, 2001
15,972
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way out in left field
Well, rogers isn't the only big company that treats their customers like shit. EVERY big company who sets policy, does that. Hwy 407 drove one guy to kill himself over an unpaid bill where the guy didn't even drive! The plate that was photographed was from Manitoba.....

All big companies make mistakes and unfortunately, even though it is/was THEIR mistake, YOU have to prove it. This is due to their size and power and policies and the way they teach their customer service reps to handle things like this.

Here's a couple of stories for you:

I have been with Bell Mobility for about 20 yrs. I took a job travelling for business and the company I worked for paid my cell phone bills. When I asked them to get me a north american roaming plan they declined. SO when I travelled I was paying $1.00 US a minute roaming fee, $1.25 US a minute airtime fees, and my monthly bill averaged about $2000.00 Cdn. Well after getting tired of travelling so much I resigned with the understanding that the company would still have to cover any subsequent cell phone bills that came in for time that I was travelling for them. Well, I was unemployed for a while and after the bills came in (2 of them) totalling $4000.00, there was a delay in getting the reimbursment from the company for the bills. Bell cut off my phone with a demand to pay.

So after finally getting the reimbursment I called Bell to get my phone reconnected and was told there was X reconnection fee, X access fee blah blah blah. I said, Pardon? YOU cut off my phone, I ain't paying a cent...after numerous calls to their call centre I wasn't getting anywhere so I asked for a supervisor, they said "that won't do you any good, they will tell you the same thing I am ..." I said GET ME A FUCKING SUPERVISOR NOW. So finally I did, and the I said, "look at my history, do you REALLY want me going to one of your competitors? (btw, my history showed about 12K in billing over 2 yrs lol) Of course she waived all the reconnection fees.....DOH

After story for you:

About a year ago I began a subcontractor and owed revenue Canada some back GST. I will be honest and say I didn't pay for 3 installments (about 9 months) so Revenue Canada froze my bank account. They sent me a letter stating that I owed them a total of $15000.00 in GST payments and had penalties totalling $1800.00 and about $2000.00 in interest. Well, I will tell you, my INCOME for those 3 periods was only about $5000.00 not taking my deductions into consideration. So after sitting down and figuring out what I actually owed ($753.00 with $18.00 in interests and $12.00 in penalties) I talked to the Revenue Canada rep who was in charge of my case. I asked her where the heck they got the $15000.00 amount from? She said they did a rough estimate of what I owed. I said Based on what?? She said they just arbitrarily picked a number.....I said, so ok, so I can arbitrarily estimate what my deductions will be ? She said No, I have to be exact....

So revenue canada froze my account for a total of $783.00!!! I mean really, they fabricate an amount which justified their freezing of my account and I have to PROVE that they did it. Hell, don't bother going after the millionaires who scammed the government out of millions, go after little old me lol.
 

Hard Idle

Active member
Jan 15, 2005
4,959
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38
North York
I'm telling you, GO WITH A RESELLER! Their security won't be any better, but you have a much better chance of getting a hearing for your billing issue than you do witrh Bell or Rogers. Nobody else stonewalls like these guys. I hate to say it but large Canadian corporations have the worst customer service in the world.
 

WhaWhaWha

Banned
Aug 17, 2001
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Between a rock and a hard place
I carry quarters and use payphones.
 

TheNiteHwk

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Aug 22, 2001
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www.profile.to
WhaWhaWha said:
I carry quarters and use payphones.

Remember when payphones were only 10 cents?

Anyway...

Telus rocks!

Telus is king for me. I am a pay-as-you-go person so I am not even a subscriber. Some months I only spend $10. Other months maybe as high as $30. One time I phone them up and ask for a new number. I told them the truth. I said I gave my number out to a couple of people that I now regret it and would like to change my number. Done deal, instantly, no charge! Another time for some reason my voice mailbox was locked. It kept saying I had messages when I did not. And people phoning were getting the voice mailbox is full recording when it was not. Telus fixed it with-in 30 seconds of my call and gave me a $10. credit for my troubles. Anytime I call them… they always give me great service with a smile and never try to up sell me. I like that very much.

Cantel (now Rogers) sucks. I remember one time I was driving back to Ottawa from Berry’s Bay. I was on some small highway in the middle of nowhere and was trying to make a call. It was not working so I thought maybe I’m out of range. Then 5 mins later my phone rings and it’s Cantel. They tell me that my bill is 24 hrs overdue and they are cutting me off if no payment by days end. I said look it’s Sunday, HELLO – I’ll go in to the office and pay cash first thing Monday morning. No sir that will not do. You have to pay today. So I say OK, I’ll be in Ottawa in a couple of hours tell me where to go pay. They give me an address of an office that is open. I say OK I’ll be there before 4 O’clock closing and pay cash. No sir on week-ends for security reasons they do not take cash. WTF… they don’t take CASH? After a lot of back and forth and pleading and demanding they let me pay on Monday. I had to keep that phone because I was on a contract. As soon as it was up though I switched to another company.
 

RogerRabbit

New member
Jul 7, 2003
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Fabulous said:
Yes I took Rogers to small claims court. They cut off my cell phone on the weekend, without as much as sending me a late payment letter or a phonecall. The overdue bill was only $80.00. I was pretty ticked off. Loyalty, clearly didn't mean anything to them. Been with Rogers since Cantel and cell phones came out. Usually before they cut the service, they at least give you a call and try to make payment arrangements. But when they so ruthlessly cut me, and refused to waive the $25.00 reconnection fee, I filed a claim for loss of income + $25.00. For the mediation they send their lawyer and presented a 'case law' from Ottawa, where a business owner in a similar case, sued them and lost. At the advice of the mediator, I didn't bother persuing it further and settled with Rogers for the court fees + the $25.00 reconnection fee.

On another note, I 'tried' to cut off my Rogers cell service after that, at the end of my contract. I was serious, lol, or at least I let them think it. The guy would not let me off the phone, he made some offer and I told him no thanks I already got another phone - not. He made me an offer I couldn't refuse. My cell phone bill is now $20.00 p/m
Thanks for sharing!

Sounds like the deck is stacked in their favour, how much time did you have to put in? Hopefully someone will start a class action law suit like that law professor; security is a big deal. I have a GSM/ Moto V551 rogers phone, is there some way to encrypt/ protect it more than the factory settings

What did you get for $20.00 p/m?

:)
 

RogerRabbit

New member
Jul 7, 2003
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tboy said:
All big companies make mistakes and unfortunately, even though it is/was THEIR mistake, YOU have to prove it. This is due to their size and power and policies and the way they teach their customer service reps to handle things like this.
Good examples, if you do not stand up for yourself who will. I always escalate the matter, the people who read scripts can't do much...

:eek:
 

RogerRabbit

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Jul 7, 2003
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Hard Idle said:
I'm telling you, GO WITH A RESELLER! Their security won't be any better, but you have a much better chance of getting a hearing for your billing issue than you do witrh Bell or Rogers. Nobody else stonewalls like these guys. I hate to say it but large Canadian corporations have the worst customer service in the world.
Can you sugest some in the GTA?

This looks like the newest prepaid plan:

http://www.presidentschoice.ca/pctelecom/pcmobile/ratesandcoverage.aspx

:)
 

Dead2Parrot

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Mar 23, 2003
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www.domai.com
Problem with OHIP.

Let me tell you about the problem I had with OHIP. So the cards expire every 5yrs and mine is 4yrs in. So, I get a phone message that there is a problem with the photo on my card. I tried to call back when I could, like 2 days later and I got, "The queue is 5mins long," so I gave up for a week. I got them eventually and they had me read my info to them on the phone. When I got to my address they told me, "That's not the address we have." It's the address they've had on the card for four years! Anyway, I went in to get the address fixed, no word on photo. "Yeah, the photo's fine!" They cancelled the old card and issued the new one.
So then I received the new card with all the correct information (really, the old card had correct info, too, but they fu<ked it up somewhere) but with someone else's face smiling at me. The name was just slightly different from mine, like Deade Parrot.
I took that card back and had a new photo taken. The card I have now has everything correct on it. But what the He!! is up with the Ministry of Health for Chr!st's sake? They knew enough to know that there was a problem that required them to contact me in the first place but when they couldn't get a hold of me they said, “Let's just change it, anyway!” and they put me through all that trouble.
Do you think I was the victim of some kind of OHIP fraud or was this just a lame-as_sed mistake?
 

Hard Idle

Active member
Jan 15, 2005
4,959
23
38
North York
RogerRabbit said:
Can you sugest some in the GTA?
This looks like the newest prepaid plan:
http://www.presidentschoice.ca/pctelecom/pcmobile/ratesandcoverage.aspx
:)
Basically, anything other than Bell Or Rogers is a reseller using one of those networks.

I went with Virgin Wireless. PC is the exact same deal as Virgin only with a few bucks shaved off the phone price and 5 cents less for the daily per minute rate from your 6th minute onward.

Had I learned about PC a 10 days earlier, I probably would have taken them to avoid Virgin's dorky, teenybopper marketing and infuriating voice prompts and lingo.

Both companies use the Bell network, as does Telus. Fido uses the Rogers network.

For more alternatives, research Microcell & Simpco
 

RogerRabbit

New member
Jul 7, 2003
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KWI said:
Needless to say, I hope he doesn't get sick anytime soon.

KWI

He can attend an emergency room at any Ontario hospital and he would be seen with out an OHIP card but they won't be too happy about it, but he should get some kinda of acceptable photo ID, as it is getting harder to deal with banks, entering nightclubs, et cetera...

:)
 
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